:root{--content-max:1440px;--bg:var(--jelppa-bg);--card:var(--jelppa-surface);--ink:var(--jelppa-text);--muted:var(--jelppa-muted);--line:var(--jelppa-border);--primary:#3157d5;--primary2:#223fa6;--success:var(--jelppa-success);--danger:var(--jelppa-danger);--warning:var(--jelppa-warning);--shadow:var(--jelppa-shadow-md)}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink);font:15px/1.55 system-ui,-apple-system,Segoe UI,Roboto,Arial,sans-serif}a{color:var(--primary);text-decoration:none}a:hover{text-decoration:underline}.top{height:68px;background:#111827;color:#fff;display:flex;align-items:center;padding:0 28px;gap:30px;position:sticky;top:0;z-index:10}.brand{color:#fff;font-weight:800;font-size:18px;letter-spacing:.2px}.top nav{display:flex;gap:18px;flex:1}.top nav a,.user a{color:#dce4ff}.user{display:flex;gap:16px;align-items:center;font-size:13px}.container{max-width:var(--content-max);margin:0 auto;padding:34px 22px 70px}.hero{border-radius:24px;padding:52px;background:linear-gradient(135deg,#182342,var(--primary));color:#fff;display:grid;grid-template-columns:1.5fr .7fr;gap:30px;box-shadow:var(--shadow);margin-bottom:26px}.hero h1{font-size:42px;line-height:1.05;margin:.15em 0}.hero p{font-size:18px;color:#e2e8ff;max-width:730px}.hero-panel{display:flex;gap:12px;flex-direction:column;justify-content:center}.eyebrow{font-size:12px;letter-spacing:.14em;font-weight:800;color:#5f6f9f}.hero .eyebrow{color:#b9c6ff}.card{background:var(--card);border:1px solid var(--line);border-radius:16px;padding:22px;box-shadow:0 3px 15px rgba(23,32,51,.035)}.grid{display:grid;gap:18px}.grid.two{grid-template-columns:repeat(2,1fr)}.grid.three{grid-template-columns:repeat(3,1fr)}.grid.four{grid-template-columns:repeat(4,1fr)}.action{color:var(--ink);transition:.15s}.action:hover{transform:translateY(-2px);box-shadow:var(--shadow);text-decoration:none}.muted{color:var(--muted)}.btn{border:1px solid #cfd5e1;background:#fff;color:#24314d;border-radius:10px;padding:10px 15px;font-weight:700;cursor:pointer;display:inline-flex;align-items:center;justify-content:center;gap:6px}.btn:hover{text-decoration:none;filter:brightness(.98)}.btn.primary{background:var(--primary);border-color:var(--primary);color:var(--primary-contrast,#fff)}.btn.primary:hover{background:var(--primary-hover,var(--primary2));border-color:var(--primary-hover,var(--primary2))}.btn.success{background:var(--success);border-color:var(--success);color:#fff}.btn.danger{background:var(--danger);border-color:var(--danger);color:#fff}.btn.ghost{background:#f8f9fc}.btn.big{padding:13px 20px;font-size:16px}.field{display:flex;flex-direction:column;gap:7px}.field>span{font-weight:700}.field input,.field textarea,.field select,.chat-input textarea{width:100%;border:1px solid #cfd5e1;border-radius:10px;background:#fff;padding:11px 12px;font:inherit;color:var(--ink);outline:none}.field input:focus,.field textarea:focus,.field select:focus,.chat-input textarea:focus{border-color:var(--primary);box-shadow:0 0 0 3px rgba(49,87,213,.12)}.stack{display:flex;flex-direction:column;gap:16px}.form-card{max-width:850px}.page-head{display:flex;align-items:flex-start;justify-content:space-between;gap:20px;margin-bottom:22px}.page-head h1{font-size:32px;margin:3px 0}.page-head p{color:var(--muted);margin:0}.hint{background:#eef3ff;border:1px solid #d5e0ff;border-radius:10px;padding:12px;color:#3a4b78}.alert{padding:13px 16px;border-radius:10px;margin-bottom:18px;border:1px solid}.alert.success{background:#eaf8f1;border-color:#bde8d3;color:#116445}.alert.error{background:#fff0f2;border-color:#f3c4cb;color:#9b2b3a}.login-card{width:min(460px,calc(100% - 30px));margin:70px auto;background:#fff;border-radius:20px;padding:35px;box-shadow:var(--shadow);border:1px solid var(--line)}.logo-dot{width:48px;height:48px;border-radius:14px;background:var(--primary);color:#fff;display:grid;place-items:center;font-weight:900}.demo{margin-top:20px;background:#f7f8fb;border-radius:10px;padding:12px;color:var(--muted);font-size:13px}.metric{display:flex;flex-direction:column;gap:3px}.metric strong{font-size:32px;line-height:1}.metric span{color:var(--muted)}.hero .metric{background:rgba(255,255,255,.12);padding:20px;border-radius:14px}.hero .metric strong{font-size:38px}.hero .metric span{color:#dce4ff}.chat{display:flex;flex-direction:column;gap:14px}.bubble{max-width:84%;padding:16px 18px;border-radius:16px;background:#f2f4f8;border:1px solid var(--line)}.bubble.user{align-self:flex-end;background:#eaf0ff;border-color:#d2ddff}.bubble.assistant{align-self:flex-start;background:#ecfdf3;border-color:#abefc6}.bubble .who{font-size:12px;font-weight:800;color:var(--muted);margin-bottom:6px}.ai-agent-row{display:flex;align-items:center;gap:6px}.ai-agent-icon{width:18px;height:18px;display:block;object-fit:contain;flex:0 0 auto}.ai-agent-row .badge{margin-left:2px}.sources{margin-top:12px;padding-top:10px;border-top:1px solid var(--line);font-size:12px;color:var(--muted)}.sources a{margin-right:8px}.chat-input{display:grid;grid-template-columns:1fr auto;gap:10px;margin:14px 0}.decision{margin-top:18px}.decision-actions{display:flex;gap:12px;flex-wrap:wrap}.table-wrap{background:#fff;border:1px solid var(--line);border-radius:14px;overflow:auto}table{width:100%;border-collapse:collapse}th,td{padding:13px 14px;border-bottom:1px solid var(--line);text-align:left;white-space:nowrap}th{font-size:12px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);background:#fafbfc}.empty{text-align:center;color:var(--muted);padding:35px}.badge{display:inline-flex;border-radius:999px;background:#eef1f6;padding:3px 8px;font-size:11px;font-weight:800;margin-left:5px}.badge.ai{background:#e8edff;color:#2745aa}.badge.warn{background:#fff2d7;color:#8a5c00}.status-open{background:#eef1f6}.status-in_progress{background:#e8edff;color:#2745aa}.status-waiting{background:#fff2d7;color:#8a5c00}.status-resolved,.status-closed{background:#e4f6ed;color:#116445}.ticket-grid{grid-template-columns:minmax(0,1fr) 320px}.messages{display:flex;flex-direction:column;gap:12px;margin:18px 0}.ticket-message{background:#fff;border:1px solid var(--line);border-radius:14px;padding:16px}.ticket-message.agent{border-left:4px solid var(--primary)}.ticket-message.internal{background:#fff8e7;border-color:#f0dca7}.message-head{display:flex;justify-content:space-between;color:var(--muted);font-size:12px;margin-bottom:8px}.summary{white-space:pre-wrap;font:13px/1.5 ui-monospace,SFMono-Regular,Consolas,monospace;background:#f7f8fb;padding:13px;border-radius:10px}.meta dl,.article dl{display:grid;grid-template-columns:120px 1fr;gap:8px 12px}.meta dt,.article dt{font-weight:700}.meta dd,.article dd{margin:0;color:var(--muted)}.kb-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:16px}.kb-card{color:var(--ink)}.kb-card:hover{text-decoration:none;box-shadow:var(--shadow)}.kb-card small{color:var(--muted)}.article{max-width:none;width:100%}.article h3{margin-top:25px}.check{display:flex;gap:9px;align-items:center}.check.important{padding:12px;background:#eef3ff;border-radius:10px}.bar-row{display:flex;justify-content:space-between;padding:10px 0;border-bottom:1px solid var(--line)}details summary{cursor:pointer}@media(max-width:850px){.top{height:auto;flex-wrap:wrap;padding:14px 18px;gap:12px}.top nav{order:3;width:100%;overflow:auto}.user span{display:none}.hero{grid-template-columns:1fr;padding:30px}.hero h1{font-size:34px}.grid.three,.grid.four,.grid.two,.kb-grid,.ticket-grid{grid-template-columns:1fr}.container{padding:24px 14px}.page-head{flex-direction:column}.bubble{max-width:96%}.chat-input{grid-template-columns:1fr}.message-head{flex-direction:column}}

/* 0.3: roolit, hallinta ja SystemAdmin */
.microsoft{width:100%;background:#fff;border-color:#b7c0d0;color:#1f2937;margin-top:10px}.divider{display:flex;align-items:center;gap:12px;color:var(--muted);font-size:11px;font-weight:800;margin:18px 0}.divider:before,.divider:after{content:"";height:1px;background:var(--line);flex:1}.role-switch select{background:#1f2937;color:#fff;border:1px solid #465269;border-radius:8px;padding:7px 9px;font:inherit}.role-card{max-width:920px;margin:50px auto}.role-card>p{color:var(--muted);font-size:17px}.role-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:16px;margin-top:24px}.role-choice{text-align:left;background:#fff;border:1px solid var(--line);border-radius:16px;padding:24px;cursor:pointer;color:var(--ink);box-shadow:0 3px 15px rgba(23,32,51,.035)}.role-choice:hover{border-color:#aab9ec;box-shadow:var(--shadow);transform:translateY(-1px)}.role-choice strong{display:block;font-size:20px;margin-bottom:6px}.role-choice span{color:var(--muted);font:14px/1.45 system-ui,-apple-system,Segoe UI,Roboto,Arial,sans-serif}.dashboard-actions{margin-top:20px}.badge.ok{background:#e4f6ed;color:#116445}.kb-search{display:grid;grid-template-columns:1fr auto;gap:10px;margin-bottom:18px}.kb-search input{border:1px solid #cfd5e1;border-radius:9px;padding:10px 11px;font:inherit}.role-set{border:1px solid var(--line);border-radius:12px;padding:16px;display:flex;gap:18px;flex-wrap:wrap}.role-set legend{font-weight:800;padding:0 6px}.system-status{margin-bottom:20px}.status-card{padding:16px}.status-card small{display:block;color:var(--muted);font-weight:700}.status-card strong{display:block;margin-top:5px;font-size:17px}.status-card.good{border-left:4px solid var(--success)}.status-card.bad{border-left:4px solid var(--danger)}.system-form h2{margin-top:0}.system-form section>.grid{margin:14px 0}.field small{font-weight:400}.user small{color:#9ca3af}code{font:12px ui-monospace,SFMono-Regular,Consolas,monospace}.top .user{white-space:nowrap}
@media(max-width:850px){.role-grid{grid-template-columns:1fr}.role-switch{order:1}.kb-search{grid-template-columns:1fr}.top .user{width:100%;justify-content:space-between;flex-wrap:wrap}}

/* 0.4: usean Microsoft 365 / Entra ID -tenantin tuki */
.tenant-login-list{display:flex;flex-direction:column;gap:9px;margin-top:10px}.tenant-login-list>strong{font-size:13px;color:var(--muted)}.tenant-login-note{display:block;text-align:center;margin-top:6px}.tenant-global{display:flex;align-items:center;justify-content:space-between;gap:20px;margin-bottom:16px}.tenant-global>div{display:flex;align-items:center;gap:10px;white-space:nowrap}.tenant-table{margin-top:18px}.tenant-table small{color:var(--muted)}.tenant-info{margin-top:18px}.row-actions,.form-actions{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.row-actions form{margin:0}.tenant-summary{display:flex;align-items:center;justify-content:space-between;gap:20px;margin:14px 0}.tenant-summary p{margin:4px 0 0}.system-form .tenant-summary .btn{white-space:nowrap}
@media(max-width:850px){.tenant-global,.tenant-summary{align-items:stretch;flex-direction:column}.tenant-global>div{white-space:normal;flex-wrap:wrap}.row-actions{align-items:stretch}.row-actions .btn{width:100%}}

/* 0.5 SaaS / Multi-Organization */
.org-pill{display:inline-flex;align-items:center;background:rgba(255,255,255,.1);border:1px solid rgba(255,255,255,.16);border-radius:999px;padding:5px 9px;font-size:11px;font-weight:800}.portal-welcome{max-width:1080px;margin:38px auto}.portal-welcome>h1{font-size:42px;margin:.2em 0}.portal-welcome>p{max-width:760px;color:var(--muted);font-size:17px}.org-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:18px;margin-top:28px}.org-card img{max-width:140px;max-height:54px;object-fit:contain;margin-bottom:10px}.platform-login-link{text-align:center;margin-top:28px;font-size:13px}.login-brand{text-align:center}.login-brand .logo-dot{margin:0 auto}.org-logo{max-width:180px;max-height:70px;object-fit:contain;margin:0 auto 10px;display:block}.login-footer{text-align:center;margin-top:20px;font-size:13px}.org-admin-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:16px;margin-top:22px}.org-admin-card{display:flex;justify-content:space-between;align-items:center;gap:20px}.org-admin-card h3{margin:8px 0 4px}.org-admin-card p{margin:0;color:var(--muted)}.top .brand{max-width:280px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
@media(max-width:900px){.org-grid,.org-admin-grid{grid-template-columns:1fr}.org-admin-card{align-items:flex-start;flex-direction:column}}

/* 0.6: yhteinen organisaatiovalinta ja ensisijainen kirjautumistapa */
.org-select-card{width:min(520px,calc(100% - 30px))}.org-select-form{margin-top:24px}.remember-org{padding:10px 0;color:var(--muted)}.auth-card .login-brand{margin-bottom:22px}.microsoft-primary{min-height:52px}.local-login-details{border:1px solid var(--line);border-radius:12px;background:#fafbfc}.local-login-details>summary{padding:13px 15px;font-weight:700;text-align:center;list-style:none}.local-login-details>summary::-webkit-details-marker{display:none}.local-login-details[open]>summary{border-bottom:1px solid var(--line)}.local-login-form{padding:16px}.tenant-choice-card>p{text-align:center;color:var(--muted)}.ms-mark{width:18px;height:18px;display:grid;grid-template-columns:1fr 1fr;grid-template-rows:1fr 1fr;gap:2px;flex:0 0 auto}.ms-mark i{display:block}.ms-mark i:nth-child(1){background:#f25022}.ms-mark i:nth-child(2){background:#7fba00}.ms-mark i:nth-child(3){background:#00a4ef}.ms-mark i:nth-child(4){background:#ffb900}

/* 0.7: sähköpostidomainiin perustuva kirjautumisen tunnistus */
.email-discovery-card{width:min(520px,calc(100% - 30px))}.email-discovery-form{margin-top:24px}.privacy-note{font-size:12px;line-height:1.5;margin:18px 0 0}.login-hint-chip{display:inline-flex;max-width:100%;margin-top:10px;padding:5px 10px;border-radius:999px;background:#eef3ff;color:#334c8c;font-size:12px;font-weight:700;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.domain-map{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.domain-map code{font-size:13px}.email-discovery-card .btn.ghost{width:100%}

/* 0.8: PlatformAdmin dashboard + organisaation käyttöönottolomake */
.platform-mode{background:#f4f6fa}.platform-top{background:#101827;box-shadow:0 1px 0 rgba(255,255,255,.04)}.platform-top .brand{font-size:19px}.platform-top nav{display:flex;gap:6px}.platform-top nav a{padding:8px 11px;border-radius:8px}.platform-top nav a:hover{background:rgba(255,255,255,.08);text-decoration:none}.platform-container{max-width:var(--content-max);padding-top:34px}.platform-dashboard{display:flex;flex-direction:column;gap:24px}.platform-hero-head{display:flex;justify-content:space-between;align-items:flex-start;gap:24px}.platform-hero-head h1{font-size:36px;line-height:1.1;margin:5px 0 9px}.platform-hero-head p{margin:0;color:var(--muted);font-size:16px}.platform-metrics{display:grid;grid-template-columns:repeat(4,1fr);gap:15px}.platform-metric{background:#fff;border:1px solid var(--line);border-radius:15px;padding:20px 21px;box-shadow:0 5px 20px rgba(23,32,51,.035);min-height:132px;display:flex;flex-direction:column}.platform-metric strong{font-size:35px;line-height:1;margin-bottom:10px;letter-spacing:-.03em}.platform-metric span{font-weight:800}.platform-metric small{color:var(--muted);margin-top:4px;line-height:1.35}.platform-section-head{display:flex;align-items:flex-end;justify-content:space-between;gap:18px;margin-top:2px}.platform-section-head h2{margin:0;font-size:22px}.platform-section-head p{margin:3px 0 0;color:var(--muted)}.platform-count{background:#e9eefb;color:#334c8c;border-radius:999px;padding:5px 10px;font-size:12px;font-weight:800}.platform-org-grid{margin-top:0}.platform-org-card{padding:20px;min-height:205px;border-color:#e1e6ef;box-shadow:0 4px 18px rgba(23,32,51,.035);flex-direction:column;align-items:stretch;justify-content:space-between}.platform-org-main{display:flex;flex-direction:column;gap:17px}.platform-org-title-row{display:flex;gap:13px;align-items:flex-start}.platform-org-avatar{width:44px;height:44px;border-radius:12px;display:grid;place-items:center;background:#edf2ff;color:#3157d5;font-weight:900;font-size:18px;flex:0 0 auto}.platform-org-status{height:23px}.platform-org-card h3{margin:4px 0 1px;font-size:20px}.platform-org-card p{margin:0;color:var(--muted)}.platform-org-meta{display:grid;grid-template-columns:1.35fr repeat(3,.75fr);border-top:1px solid var(--line);padding-top:13px;gap:12px}.platform-org-meta span{display:flex;flex-direction:column;gap:2px;font-weight:800}.platform-org-meta b{font-size:10px;text-transform:uppercase;letter-spacing:.08em;color:var(--muted)}.platform-org-meta code{width:max-content;max-width:100%;overflow:hidden;text-overflow:ellipsis}.platform-org-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:16px}.platform-empty{padding:42px}.platform-empty h3{margin:0 0 4px;color:var(--ink)}.platform-empty p{margin:0 0 16px}.platform-edit-head p{margin:5px 0 0;color:var(--muted)}.platform-org-form{max-width:none;width:100%}.platform-form-section{padding:23px}.section-title{display:flex;gap:12px;align-items:flex-start;margin-bottom:20px}.section-title h2{font-size:19px;margin:0}.section-title p{margin:3px 0 0;color:var(--muted)}.section-step{width:29px;height:29px;border-radius:9px;display:grid;place-items:center;background:#e9eefb;color:#3157d5;font-weight:900;flex:0 0 auto}.platform-toggle-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:10px}.platform-toggle{border:1px solid var(--line);border-radius:12px;padding:13px 14px;display:flex;gap:11px;align-items:flex-start;background:#fbfcfe;cursor:pointer}.platform-toggle:hover{border-color:#bcc8e8;background:#fff}.platform-toggle input{margin-top:4px}.platform-toggle span{display:flex;flex-direction:column;gap:2px}.platform-toggle b{font-size:14px}.platform-toggle small{font-size:12px;color:var(--muted);line-height:1.35}.local-admin-enable{max-width:620px}.local-admin-fields{margin-top:18px;border-top:1px solid var(--line);padding-top:18px}.password-builder{display:grid;grid-template-columns:minmax(0,1fr) auto auto;gap:7px}.password-builder input{min-width:0}.btn.small{padding:8px 10px;font-size:12px;min-height:40px}.security-hint{margin-top:12px;background:#fff8e7;border-color:#efdaa4;color:#674a08}.platform-form-footer{display:flex;align-items:center;justify-content:space-between;gap:18px}.platform-form-footer .hint{flex:1}.platform-form-footer .btn{white-space:nowrap}
@media(max-width:1000px){.platform-metrics{grid-template-columns:repeat(2,1fr)}.platform-org-meta{grid-template-columns:repeat(2,1fr)}.platform-toggle-grid{grid-template-columns:1fr}}
@media(max-width:700px){.platform-container{padding-top:22px}.platform-hero-head,.platform-section-head,.platform-form-footer{flex-direction:column;align-items:stretch}.platform-hero-head h1{font-size:30px}.platform-metrics{grid-template-columns:1fr}.platform-org-actions{flex-direction:column}.platform-org-actions .btn{width:100%}.platform-org-meta{grid-template-columns:1fr 1fr}.password-builder{grid-template-columns:1fr 1fr}.password-builder input{grid-column:1/-1}.platform-form-section{padding:18px}}

/* 0.9: PlatformAdmin organisaatiolista + paikallisten Admin/SystemAdmin-tunnusten hallinta */
.platform-org-panel{background:#fff;border:1px solid var(--line);border-radius:0;overflow:hidden;box-shadow:0 3px 14px rgba(23,32,51,.025)}
.platform-org-panel-head{min-height:58px;background:#f6f7f9;border-bottom:1px solid var(--line);padding:14px 16px;display:flex;align-items:center;justify-content:space-between;gap:18px}
.platform-org-panel-head>div{display:flex;align-items:center;gap:9px;font-size:17px}.platform-box-icon{font-size:12px;color:#273244}.platform-panel-action{background:#0d3b78;border-color:#0d3b78;color:#fff}.platform-panel-action:hover{background:#082f62}
.platform-org-list{display:flex;flex-direction:column}.platform-org-row{display:grid;grid-template-columns:110px minmax(0,1fr) auto;gap:18px;align-items:center;padding:16px 18px;border-bottom:1px solid var(--line);min-height:82px}.platform-org-row:last-child{border-bottom:0}.platform-org-row:hover{background:#fcfcfd}.platform-status{display:inline-flex;align-items:center;border-radius:4px;padding:3px 7px;font-size:11px;font-weight:800;line-height:1.25}.platform-status.active{background:#5ab85a;color:#fff}.platform-status.inactive{background:#98a2b3;color:#fff}.platform-org-row-main{display:flex;flex-direction:column;min-width:0}.platform-org-row-main>strong{font-size:16px;color:#2e3440}.platform-org-row-main>span{font-size:13px;color:#4b5565}.platform-org-row-main>small{margin-top:3px;color:var(--muted);white-space:normal}.platform-details-btn{background:#67b31b;border-color:#67b31b;color:#fff;border-radius:4px;padding:8px 12px}.platform-details-btn:hover{background:#569817}.platform-org-list-empty{padding:30px}.platform-org-list-empty h3{margin:0 0 5px}.platform-org-list-empty p{color:var(--muted);margin:0 0 15px}
.local-admin-management{margin-top:0}.local-admin-toolbar{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:14px}.local-admin-toolbar>div{display:flex;flex-direction:column;gap:2px}.local-admin-toolbar small{color:var(--muted)}.platform-local-admin-list{border:1px solid var(--line);border-radius:10px;overflow:hidden;background:#fff}.platform-local-admin-row{display:grid;grid-template-columns:100px minmax(0,1fr) auto;gap:14px;align-items:center;padding:14px 15px;border-bottom:1px solid var(--line)}.platform-local-admin-row:last-child{border-bottom:0}.platform-local-admin-main{display:flex;flex-direction:column;min-width:0}.platform-local-admin-main strong{font-size:15px}.platform-local-admin-main span{font-size:13px}.platform-local-admin-main small{color:var(--muted);margin-top:2px}.platform-local-admin-empty{padding:18px;color:var(--muted)}.platform-local-admin-form{max-width:930px}.local-admin-password-reset{border-top:1px solid var(--line);padding-top:16px}.local-admin-password-reset h2{margin:0 0 2px;font-size:18px}.local-admin-password-reset>p{margin:0 0 14px}
@media(max-width:760px){.platform-org-row,.platform-local-admin-row{grid-template-columns:1fr;gap:9px}.platform-org-row-action .btn,.platform-local-admin-row>.btn{width:100%}.platform-org-row-status{order:0}.local-admin-toolbar{align-items:stretch;flex-direction:column}.platform-org-panel-head{align-items:stretch;flex-direction:column}.platform-panel-action{width:100%}}

/* 0.12: SystemAdmin/Admin/Helpdesk vasemman reunan hallintavalikko */
.systemadmin-mode{background:#f5f7fb}.systemadmin-top{height:72px;background:#fff;color:#172033;border-bottom:1px solid #dfe4ec;box-shadow:none;padding:0 24px;gap:18px}.systemadmin-top .brand{color:#243a5e;font-size:19px}.systemadmin-top .user>a{color:#315c96}.systemadmin-top .user>span{color:#3b4658}.systemadmin-top .role-switch select{background:#fff;color:#24314d;border-color:#cfd5e1}.system-top-spacer{flex:1}.system-menu-toggle{display:none;border:1px solid #d3d9e4;background:#fff;color:#123f77;border-radius:8px;width:40px;height:40px;font-size:20px;cursor:pointer}.system-shell{display:grid;grid-template-columns:258px minmax(0,1fr);min-height:calc(100vh - 72px)}.system-sidebar{background:#fff;border-right:1px solid #dfe4ec;display:flex;flex-direction:column;min-width:0;position:sticky;top:72px;height:calc(100vh - 72px);overflow:auto;z-index:8}.system-sidebar-org{display:flex;gap:12px;align-items:center;padding:22px 20px 18px;border-bottom:1px solid #e5e8ee}.system-sidebar-org>div{display:flex;flex-direction:column;min-width:0}.system-sidebar-org strong{font-size:14px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.system-sidebar-org small{color:#7a8493;font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.08em}.system-sidebar-mark{width:38px;height:38px;border-radius:10px;background:var(--primary);color:#fff;display:grid;place-items:center;font-weight:900;font-size:13px;flex:0 0 auto}.system-sidebar-favicon{width:38px;height:38px;display:block;object-fit:contain;flex:0 0 auto}.system-side-nav{padding:10px 0;display:flex;flex-direction:column}.system-nav-section{padding:16px 20px 7px;color:#8a94a5;font-size:10px;font-weight:900;letter-spacing:.12em;text-transform:uppercase}.system-nav-item{min-height:54px;padding:0 20px;display:flex;align-items:center;gap:14px;border-left:3px solid transparent;border-bottom:1px solid #edf0f4;color:#2d3440;font-weight:600}.system-nav-item:hover{background:#f8fafc;text-decoration:none;color:#123f77}.system-nav-item.active{background:#f2f6fb;border-left-color:var(--primary);color:#123f77;font-weight:800}.system-nav-icon{width:22px;text-align:center;font-size:18px;line-height:1;color:#0f4b89;flex:0 0 auto}.system-sidebar-footer{margin-top:auto;border-top:1px solid #e5e8ee}.system-sidebar-footer .system-nav-item:last-child{border-bottom:0}.system-logout{color:#344054}.system-main{min-width:0}.system-content{max-width:1180px;margin:0 auto;padding:34px 34px 70px}.system-content>.page-head{margin-top:0}.system-content .form-card{max-width:930px}.system-sidebar-backdrop{display:none}.systemadmin-mode .page-head h1{font-size:34px}.systemadmin-mode .table-wrap,.systemadmin-mode .card{box-shadow:0 2px 10px rgba(23,32,51,.025)}
@media(max-width:980px){.system-shell{grid-template-columns:225px minmax(0,1fr)}.system-sidebar{width:225px}.system-content{padding:28px 22px 60px}.system-nav-item{padding-inline:16px}.system-nav-section{padding-inline:16px}}
@media(max-width:760px){.systemadmin-top{height:64px;padding:0 14px}.system-menu-toggle{display:grid;place-items:center}.systemadmin-top .brand{font-size:16px}.systemadmin-top .org-pill{display:none}.systemadmin-top .user>a{display:none}.system-shell{display:block;min-height:calc(100vh - 64px)}.system-sidebar{position:fixed;top:64px;bottom:0;left:0;width:270px;height:auto;transform:translateX(-102%);transition:transform .2s ease;box-shadow:12px 0 30px rgba(23,32,51,.12)}body.system-sidebar-open .system-sidebar{transform:translateX(0)}.system-sidebar-backdrop{position:fixed;inset:64px 0 0 0;background:rgba(10,20,38,.32);z-index:7}body.system-sidebar-open .system-sidebar-backdrop{display:block}.system-content{padding:22px 14px 50px}.systemadmin-mode .page-head h1{font-size:29px}.systemadmin-top .user>span{display:none}}

/* v0.14 PlatformAdmin sidebar */
.platform-mode.systemadmin-mode{background:#f4f6fa}
.platform-mode.systemadmin-mode .systemadmin-top{background:#fff;color:#172033;border-bottom:1px solid #dfe4ec}
.platform-mode.systemadmin-mode .systemadmin-top .brand{color:#243a5e}
.platform-shell .system-sidebar-mark{background:#0f4b89}
.platform-shell .system-nav-item.active{border-left-color:#0f4b89;color:#123f77}
.platform-shell .system-nav-icon{color:#0f4b89}
.platform-side-content{max-width:1320px}
.platform-side-content .platform-dashboard{max-width:none}
@media(max-width:760px){.platform-side-content{padding:22px 14px 50px}}

/* v0.18: AI-ratkaisujen seuranta + henkilökohtainen Helpdesk-jono */
.queue-tabs{display:flex;gap:8px;flex-wrap:wrap;margin:0 0 18px}.queue-tabs .btn{min-height:42px}.queue-count{display:inline-flex;align-items:center;justify-content:center;min-width:24px;height:22px;padding:0 6px;border-radius:999px;background:#eef1f6;color:#344054;font-size:11px;font-weight:900}.queue-tabs .btn.primary .queue-count{background:rgba(255,255,255,.2);color:#fff}.queue-filter{display:grid;grid-template-columns:minmax(240px,1fr) minmax(220px,.55fr) auto;gap:12px;align-items:end;margin-bottom:18px}.preference-set{border:1px solid var(--line);border-radius:14px;padding:16px;display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.preference-set legend{font-weight:900;padding:0 7px}.preference-option{display:flex;align-items:flex-start;gap:10px;border:1px solid var(--line);border-radius:11px;padding:12px;background:#fbfcfe;cursor:pointer}.preference-option:hover{border-color:#b9c6e8;background:#fff}.preference-option input{margin-top:4px}.preference-option span{display:flex;flex-direction:column;gap:2px}.preference-option strong{font-size:14px}.preference-option small{color:var(--muted);font-size:12px}.ai-resolution-chat{margin-top:18px}.form-actions{display:flex;gap:10px;flex-wrap:wrap;align-items:center}
@media(max-width:760px){.queue-filter{grid-template-columns:1fr}.preference-set{grid-template-columns:1fr}.queue-tabs .btn{flex:1 1 calc(50% - 8px)}}
.stats-cost-row{margin-top:18px;margin-bottom:18px}.stats-cost-row .metric small{margin-top:5px;color:var(--muted)}

/* v0.25 – organisaatiokohtainen datatietokanta */
.organization-db-summary-row{display:flex;align-items:center;justify-content:space-between;gap:24px;padding:4px 0}.organization-db-summary-row>div{display:grid;gap:7px}.organization-db-summary-row small{color:var(--muted);max-width:780px}.db-status-banner{display:flex;align-items:center;justify-content:space-between;gap:24px;border:1px solid #d9e1ee;background:#fff;border-radius:16px;padding:18px 22px;margin-bottom:18px}.db-status-banner>div{display:grid;gap:5px}.db-status-banner span:not(.platform-status){color:var(--muted)}.db-status-banner.active{border-color:#b8dfc5;background:#f4fbf6}.db-status-banner.shared{background:#f8faff}.db-scope-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}.db-scope-grid>div{border:1px solid #e1e6ef;border-radius:12px;padding:16px;display:grid;gap:7px;background:#fafbfd}.db-scope-grid small,.db-copy-summary small{color:var(--muted);line-height:1.5}.db-step-statuses{display:flex;flex-wrap:wrap;gap:8px;margin-top:4px}.db-copy-summary{display:grid;gap:6px;padding:15px;border:1px solid #e1e6ef;border-radius:12px;background:#fafbfd}.form-actions.wrap{flex-wrap:wrap}.btn[disabled]{opacity:.45;cursor:not-allowed;pointer-events:none}
@media(max-width:760px){.organization-db-summary-row,.db-status-banner{align-items:flex-start;flex-direction:column}.db-scope-grid{grid-template-columns:1fr}}


.new-org-db-choice{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.new-org-db-fields{margin-top:18px;padding-top:18px;border-top:1px solid var(--line)}.new-org-db-fields[hidden]{display:none!important}
@media(max-width:760px){.new-org-db-choice{grid-template-columns:1fr}}


/* 0.30: asiakkaan palveluvalinta ja palvelupyynnön reititys */
.required-mark{color:var(--danger);font-weight:900}.ai-service-selection{margin:0}.ai-service-selection+.muted{display:block;margin-top:-4px}.ticket-routing-summary{margin-top:18px;border-top:1px solid var(--line);padding-top:8px}.ticket-service-routing .role-set{gap:10px}.ticket-service-routing .check{min-width:140px}


/* 0.32: asiakkaan palvelukortit – koko kortti valittava ja selkeä valintapalaute */
.ai-service-selection{grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:10px}
.ai-service-selection .preference-option{position:relative;display:block;padding:0;border:0;background:transparent;min-width:0}
.ai-service-selection .preference-option:hover{background:transparent;border-color:transparent}
.ai-service-selection .preference-option input{position:absolute;width:1px;height:1px;margin:0;opacity:0;pointer-events:none}
.ai-service-selection .preference-option>span{position:relative;display:flex;flex-direction:column;justify-content:center;gap:3px;min-height:88px;height:100%;padding:14px 46px 14px 16px;border:1px solid var(--line);border-radius:11px;background:#fbfcfe;transition:background .15s ease,border-color .15s ease,box-shadow .15s ease,transform .15s ease}
.ai-service-selection .preference-option:hover>span{border-color:#ffb07a;background:#fffaf6;transform:translateY(-1px)}
.ai-service-selection .preference-option input:checked+span{background:#ffb480;border-color:#ff9d5d;box-shadow:0 0 0 2px rgba(255,157,93,.18) inset;color:#172033}
.ai-service-selection .preference-option input:checked+span::after{content:'✓';position:absolute;right:15px;top:50%;transform:translateY(-50%);display:grid;place-items:center;width:24px;height:24px;border-radius:999px;background:#fff;color:#9a4d16;font-weight:900;font-size:15px;box-shadow:0 1px 4px rgba(23,32,51,.12)}
.ai-service-selection .preference-option input:checked+span small{color:#5f4b3e}
.ai-service-selection .preference-option input:focus-visible+span{outline:3px solid rgba(49,87,213,.22);outline-offset:2px}
.service-privacy-note{margin-top:4px;font-weight:800;color:#7b3f12!important}.request-actions{padding-top:2px}.request-actions .btn{min-width:210px}.service-admin-row{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:10px 12px;align-items:end;padding:14px 0;border-bottom:1px solid var(--line)}.service-admin-row:last-child{border-bottom:0}.service-admin-row .field.compact{gap:4px}.service-admin-row .field.compact>span{font-size:12px;color:var(--muted)}.service-admin-row .check{align-self:center}.service-admin-row .service-ai-help{grid-column:1/-1;line-height:1.4}.service-admin-row>.btn{align-self:center;width:max-content}.field.compact{gap:4px}
@media(max-width:760px){.ai-service-selection{grid-template-columns:1fr}.request-actions .btn{width:100%}.service-admin-row{grid-template-columns:1fr}.service-admin-row .service-ai-help{grid-column:auto}.service-admin-row>.btn{width:100%}}

.db-copy-layout{display:grid;grid-template-columns:minmax(0,1.35fr) minmax(300px,.9fr);gap:16px;align-items:start}.db-copy-main{display:grid;gap:12px}.db-action-panel{display:grid;gap:12px;padding:16px;border:1px solid #e1e6ef;border-radius:14px;background:#fbfcfe}.db-action-panel h3{margin:0;font-size:17px}.db-action-panel p{margin:0;color:var(--muted);line-height:1.5}.vertical-actions{display:grid;grid-template-columns:1fr;gap:10px}.vertical-actions .btn{width:100%;min-height:44px}.db-inline-alert,.db-inline-hint,.compact-hint{margin:0}.db-inline-alert{margin-top:0}.db-inline-hint{background:#f6f8ff;border-color:#dbe4ff}.db-copy-layout.active .db-action-panel{background:#fffdf7;border-color:#efdaa4}.db-copy-layout.shared .db-action-panel{background:#fbfcfe}.db-copy-layout .db-copy-summary{height:100%;min-height:96px}.db-status-banner .platform-status{flex:0 0 auto}.db-copy-summary strong{font-size:18px;line-height:1.25}.db-action-panel .security-hint{margin-top:0}.db-config-form .hint code{word-break:break-word}.db-step-statuses .badge{margin-left:0}@media(max-width:900px){.db-copy-layout{grid-template-columns:1fr}.db-action-panel{order:2}.db-copy-main{order:1}}

/* 0.35-rc20 AI-ratkaisut + ohjetila: leveä mutta ilman pakotettua vaakavieritystä */
.ai-resolutions-filter{grid-template-columns:minmax(220px,1fr) minmax(180px,.55fr) minmax(180px,.55fr) auto}
.ai-resolutions-table-wrap{overflow-x:auto}
.ai-resolutions-table{width:100%;table-layout:fixed;min-width:1260px}
.ai-resolutions-table .col-id{width:72px}
.ai-resolutions-table .col-problem{width:auto}
.ai-resolutions-table .col-user{width:215px}
.ai-resolutions-table .col-service{width:145px}
.ai-resolutions-table .col-mode{width:150px}
.ai-resolutions-table .col-guide{width:165px}
.ai-resolutions-table .col-date{width:185px}
.ai-resolutions-table th,.ai-resolutions-table td{vertical-align:middle}
.ai-resolutions-table th:nth-child(2),.ai-resolutions-table td:nth-child(2){white-space:normal;overflow-wrap:anywhere;line-height:1.4}
.ai-resolutions-table th:not(:nth-child(2)),.ai-resolutions-table td:not(:nth-child(2)){white-space:nowrap}
.ai-resolutions-table td:nth-child(2) a{display:block;max-width:100%}

@media(max-width:900px){.ai-resolutions-filter{grid-template-columns:1fr 1fr}.ai-resolutions-filter .btn{align-self:end}.ai-resolutions-table{min-width:1120px}.ai-resolutions-table .col-user{width:190px}.ai-resolutions-table .col-service{width:125px}.ai-resolutions-table .col-mode{width:140px}.ai-resolutions-table .col-guide{width:155px}.ai-resolutions-table .col-date{width:175px}}
@media(max-width:760px){.ai-resolutions-filter{grid-template-columns:1fr}}

/* 0.32-rc3: yhtenäinen Helpdesk-leveys, Palvelupyynnöt-taulukko ja yläpalkin overflow */
.system-content{max-width:var(--content-max)}
.systemadmin-top{min-width:0}
.systemadmin-top .system-top-spacer{min-width:12px}
.systemadmin-top .user{min-width:0;max-width:min(660px,58vw);flex:0 1 auto}
.systemadmin-top .user-identifier{display:block;min-width:0;max-width:300px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.systemadmin-top .role-switch,.systemadmin-top .org-pill,.systemadmin-top .user>a{flex:0 0 auto}
.tickets-table-wrap{overflow-x:auto}
.tickets-table{width:100%;table-layout:fixed;min-width:1040px}
.tickets-table th,.tickets-table td{vertical-align:middle}
.tickets-table.staff th:nth-child(1),.tickets-table.staff td:nth-child(1){width:58px}
.tickets-table.staff th:nth-child(2),.tickets-table.staff td:nth-child(2){width:auto;white-space:normal;overflow-wrap:anywhere;word-break:break-word}
.tickets-table.staff th:nth-child(3),.tickets-table.staff td:nth-child(3){width:190px;white-space:normal;overflow-wrap:anywhere}
.tickets-table.staff th:nth-child(4),.tickets-table.staff td:nth-child(4){width:220px}
.tickets-table.staff th:nth-child(5),.tickets-table.staff td:nth-child(5){width:120px}
.tickets-table.staff th:nth-child(6),.tickets-table.staff td:nth-child(6){width:145px}
.tickets-table.staff th:nth-child(7),.tickets-table.staff td:nth-child(7){width:175px}
.tickets-table.staff td:nth-child(6) .badge{max-width:100%;white-space:nowrap;margin-left:0}
.tickets-table.requester th:nth-child(1),.tickets-table.requester td:nth-child(1){width:58px}
.tickets-table.requester th:nth-child(2),.tickets-table.requester td:nth-child(2){width:auto;white-space:normal;overflow-wrap:anywhere;word-break:break-word}
.tickets-table.requester th:nth-child(3),.tickets-table.requester td:nth-child(3){width:145px}
.tickets-table.requester th:nth-child(4),.tickets-table.requester td:nth-child(4){width:145px}
.tickets-table.requester th:nth-child(5),.tickets-table.requester td:nth-child(5){width:175px}
.tickets-table td:nth-child(7),.tickets-table th:nth-child(7),.tickets-table.requester td:nth-child(5),.tickets-table.requester th:nth-child(5){white-space:nowrap}
@media(max-width:1100px){.systemadmin-top .user{max-width:52vw}.systemadmin-top .user-identifier{max-width:220px}}


.new-ticket-form{max-width:none;width:100%}
.new-ticket-form .ai-service-selection{width:100%}
.new-ticket-form .field textarea{min-height:240px}
.new-ticket-form .request-actions{width:100%}
@media(max-width:850px){.new-ticket-form .field textarea{min-height:190px}}

.system-content .new-ticket-form{max-width:none;width:100%}

.ticket-lock-banner{margin:0 0 16px}
.ticket-handler-card{position:sticky;top:90px}
.ticket-handler-state{display:grid;gap:4px;padding:12px 14px;border:1px solid var(--line);border-radius:12px;background:#fafbfd}
.ticket-handler-state.active{background:#eefaf3;border-color:#bde8d3}
.ticket-handler-state small{color:var(--muted)}
.ticket-full-action{width:100%}
@media(max-width:850px){.ticket-handler-card{position:static}}

.ticket-handler-name{font-weight:700;color:var(--ink);line-height:1.35}.ticket-handler-name.mine{color:#2745aa}


.ticket-original-message .message-head{margin:2px 0 12px;padding-bottom:8px;border-bottom:1px solid var(--line)}
.ticket-original-message h3{margin-top:0}
.ticket-original-message{background:#fff1e6;border-color:#ffc78f}
.ticket-origin-meta{display:flex;justify-content:space-between;gap:16px;align-items:flex-start;margin:2px 0 12px;padding-bottom:8px;border-bottom:1px solid var(--line)}
.ticket-origin-meta-main{display:flex;flex-direction:column;gap:2px;min-width:0}
.ticket-origin-meta-main strong{font-size:14px;line-height:1.35}
.ticket-origin-meta-main span{font-size:12px;color:var(--muted);word-break:break-word}
.ticket-origin-date{font-size:12px;color:var(--muted);white-space:nowrap}
.ticket-requester-followup{margin-top:18px;padding-top:14px;border-top:1px solid var(--line)}
.ticket-requester-followup .message-head{margin:0 0 10px;padding-bottom:0;border-bottom:0}
@media(max-width:700px){.ticket-origin-meta{flex-direction:column}.ticket-origin-date{white-space:normal}}

.ticket-open-navigation{display:grid;grid-template-columns:1fr 1fr;gap:8px}.ticket-open-navigation .btn{width:100%;min-width:0}.ticket-open-navigation .btn.disabled{opacity:.42;cursor:not-allowed;pointer-events:none;background:#f8f9fc;color:var(--muted)}@media(max-width:700px){.ticket-open-navigation{grid-template-columns:1fr}}


.ticket-open-navigation-top{margin-bottom:6px}
.ticket-handler-card>.ticket-open-navigation-top+h3{margin-top:0}


.audit-toolbar{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;margin-bottom:16px}.audit-toolbar .queue-tabs{margin:0}.audit-clear-control{position:relative}.audit-clear-control>summary{list-style:none}.audit-clear-control>summary::-webkit-details-marker{display:none}.audit-clear-panel{margin-top:10px;width:min(460px,90vw);padding:16px;border:1px solid #efc0c6;border-radius:12px;background:#fff8f9;box-shadow:var(--shadow)}.audit-clear-panel p{margin:5px 0 14px;color:var(--muted)}@media(max-width:760px){.audit-toolbar{flex-direction:column;align-items:stretch}.audit-clear-control>summary{width:100%}.audit-clear-panel{width:100%}}


/* 0.32-rc8: aihealueen ulkopuolinen vastaus omana puhekuplamodaalina */
.ai-scope-overlay{position:fixed;inset:0;z-index:1000;display:grid;place-items:center;padding:24px;background:rgba(18,27,45,.48);backdrop-filter:blur(3px);-webkit-backdrop-filter:blur(3px)}
.ai-scope-dialog{position:relative;width:min(650px,100%);padding:30px 32px 28px;background:#fff;border:1px solid #dfe4ec;border-radius:24px;box-shadow:0 28px 80px rgba(12,23,45,.28)}
.ai-scope-dialog:after{content:'';position:absolute;left:58px;bottom:-15px;width:28px;height:28px;background:#fff;border-right:1px solid #dfe4ec;border-bottom:1px solid #dfe4ec;transform:rotate(45deg);border-bottom-right-radius:5px}
.ai-scope-close{position:absolute;right:16px;top:13px;width:38px;height:38px;border-radius:999px;display:grid;place-items:center;color:#667085;background:#f4f6fa;border:1px solid #e0e5ee;font-size:26px;line-height:1;font-weight:400;text-decoration:none}
.ai-scope-close:hover{color:#172033;background:#e9edf4;text-decoration:none}
.ai-scope-who{padding-right:48px;color:var(--muted);font-size:13px;font-weight:800;margin-bottom:12px}
.ai-scope-dialog h2{margin:0 44px 14px 0;font-size:24px;line-height:1.2;color:var(--ink)}
.ai-scope-message{font-size:16px;line-height:1.65;color:#344054}
.ai-scope-message p:first-child{margin-top:0}.ai-scope-message p:last-child{margin-bottom:0}
.ai-scope-actions{display:flex;justify-content:flex-end;margin-top:24px;padding-top:18px;border-top:1px solid var(--line)}
body.ai-scope-open{overflow:hidden}
@media(max-width:650px){.ai-scope-overlay{padding:16px}.ai-scope-dialog{padding:26px 22px 22px;border-radius:20px}.ai-scope-dialog h2{font-size:21px}.ai-scope-dialog:after{left:40px}.ai-scope-actions .btn{width:100%}}

/* 0.32-rc9: aihealueen ulkopuolinen ilmoitus Uusi palvelupyyntö -näkymän puhekuplana */
.new-ticket-scope-overlay{background:rgba(245,247,251,.72);backdrop-filter:blur(2px);-webkit-backdrop-filter:blur(2px)}
.new-ticket-scope-bubble{width:min(680px,100%);border-radius:28px;padding:28px 30px 26px;box-shadow:0 24px 70px rgba(23,32,51,.22)}
.new-ticket-scope-bubble:after{left:72px;bottom:-14px;width:26px;height:26px}
.new-ticket-scope-head{display:grid;grid-template-columns:48px 1fr;gap:14px;align-items:start;margin-bottom:16px;padding-right:42px}
.new-ticket-scope-avatar{width:48px;height:48px;border-radius:15px;display:grid;place-items:center;background:var(--primary);color:#fff;font-weight:900;font-size:15px;box-shadow:0 7px 18px rgba(49,87,213,.2)}
.new-ticket-scope-head .ai-scope-who{padding-right:0;margin:1px 0 5px}
.new-ticket-scope-head h2{margin:0;font-size:23px}
.new-ticket-scope-bubble .ai-scope-message{padding-left:62px}
.new-ticket-scope-bubble .ai-scope-actions{margin-left:62px}
@media(max-width:650px){.new-ticket-scope-bubble{padding:24px 20px 20px}.new-ticket-scope-head{grid-template-columns:42px 1fr;gap:12px;padding-right:34px}.new-ticket-scope-avatar{width:42px;height:42px;border-radius:13px}.new-ticket-scope-head h2{font-size:20px}.new-ticket-scope-bubble .ai-scope-message,.new-ticket-scope-bubble .ai-scope-actions{margin-left:0;padding-left:0}.new-ticket-scope-bubble:after{left:42px}}

/* 0.32-rc10: Palvelut sivupalkissa avautuvana valikkona + palvelukohtainen AI-rajaus */
.system-nav-group{display:flex;flex-direction:column;border-bottom:1px solid #edf0f4}.system-nav-group>.system-nav-item{border-top:0;border-right:0;border-bottom:0;width:100%;font-family:inherit;font-size:15px;line-height:1.55;text-align:left;background:transparent;cursor:pointer}.system-nav-toggle .system-nav-caret{margin-left:auto;font-size:16px;transition:transform .18s ease;color:#687386}.system-nav-group.open .system-nav-caret{transform:rotate(180deg)}.system-nav-submenu{display:flex;flex-direction:column;padding:4px 10px 10px 46px;background:#fafbfd}.system-nav-submenu[hidden]{display:none}.system-nav-subitem{display:flex;align-items:center;justify-content:space-between;gap:8px;min-height:36px;padding:7px 10px;border-radius:7px;color:#4b5565;font-size:13px;font-weight:650}.system-nav-subitem:hover{background:#eef3f9;color:#123f77;text-decoration:none}.system-nav-subitem.active{background:#eaf1fa;color:#123f77;font-weight:800}.system-nav-subitem small{font-size:10px;color:#9a6570}.service-nav-new{margin-top:4px;border-top:1px solid #e2e7ef;border-radius:0;padding-top:10px;color:#0f4b89}.system-content .service-detail-form,.system-content .organization-settings-form,.system-content .organization-ai-settings-form,.system-content .organization-encryption-settings-form{max-width:none!important;width:100%!important}.service-ai-settings{padding-top:22px;margin-top:6px;border-top:1px solid #e5e9f0}.service-ai-settings h2{margin:0 0 4px;font-size:20px}.service-ai-settings textarea{min-height:190px;line-height:1.55}
@media(max-width:760px){.system-nav-submenu{padding-left:42px}}

/* 0.32-rc12: tiketin käsittelyvastuun live-siirtoilmoitus */
.ticket-live-transfer-alert{position:fixed;z-index:1200;top:72px;left:50%;transform:translateX(-50%);width:min(760px,calc(100vw - 32px));display:flex;align-items:center;justify-content:space-between;gap:18px;padding:16px 18px;background:#fff8e7;border:1px solid #e5be63;border-radius:14px;box-shadow:0 18px 45px rgba(35,42,58,.2);color:#5f4307}
.ticket-live-transfer-alert-body{display:grid;gap:4px;line-height:1.4}.ticket-live-transfer-alert-body strong{font-size:15px}.ticket-live-transfer-alert-body span{font-size:13px}
.ticket-live-transfer-alert-actions{display:flex;gap:8px;flex:0 0 auto}.ticket-live-transfer-alert-actions .btn{white-space:nowrap}
.ticket-live-readonly{opacity:.72}.ticket-live-readonly button[disabled]{cursor:not-allowed}
.ticket-handler-state.lost{background:#fff8e7;border-color:#e5be63}
@media(max-width:700px){.ticket-live-transfer-alert{top:64px;align-items:stretch;flex-direction:column}.ticket-live-transfer-alert-actions{width:100%}.ticket-live-transfer-alert-actions .btn{flex:1;text-align:center}}
/* 0.32-rc18: AI-ohje-ehdotusten taulukon responsiivinen toimintopainike */
.kb-suggestions-filter{margin-top:18px}
.kb-suggestions-table{table-layout:fixed;min-width:760px}
.kb-suggestions-table th:nth-child(1),.kb-suggestions-table td:nth-child(1){width:150px}
.kb-suggestions-table th:nth-child(2),.kb-suggestions-table td:nth-child(2){width:92px}
.kb-suggestions-table th:nth-child(4),.kb-suggestions-table td:nth-child(4){width:250px}
.kb-suggestions-table th:nth-child(5),.kb-suggestions-table td:nth-child(5){width:82px}
.kb-suggestions-table th:nth-child(6),.kb-suggestions-table td:nth-child(6){width:92px}
.kb-suggestions-table td:nth-child(3),.kb-suggestions-table td:nth-child(4){white-space:normal;overflow-wrap:anywhere}
.kb-suggestions-table .kb-suggestions-action{position:sticky;right:0;background:#fff;text-align:right;z-index:1}
.kb-suggestions-table thead .kb-suggestions-action{background:#fafbfc;z-index:2}
.kb-suggestions-table td.kb-suggestions-action{box-shadow:-8px 0 12px -12px rgba(23,32,51,.45)}
.kb-suggestions-table td.kb-suggestions-action .btn{white-space:nowrap}
@media(max-width:900px){.kb-suggestions-table{min-width:820px}.kb-suggestions-table th:nth-child(4),.kb-suggestions-table td:nth-child(4){width:220px}}

/* 0.32-rc19: POST+CSRF-toimintojen linkkimäiset lomakkeet */
.inline-link-form,.logout-inline-form,.system-logout-form{margin:0}.inline-link-form{display:inline}.link-button,.logout-link{border:0;background:transparent;padding:0;font:inherit;cursor:pointer}.link-button{color:var(--primary)}.logout-link{color:#dce4ff}.link-button:hover,.logout-link:hover{text-decoration:underline}.systemadmin-top .user .logout-link{color:#315c96}.system-logout-form .system-nav-item{width:100%;border-top:0;border-right:0;background:transparent;font:inherit;text-align:left;cursor:pointer}.system-logout-form .system-nav-item:hover{background:#f8fafc;color:#123f77}.system-sidebar-footer .system-logout-form:last-child .system-nav-item{border-bottom:0}
@media(max-width:760px){.systemadmin-top .user .logout-inline-form{display:none}}

.login-brand--jelppa{margin-bottom:8px}.login-brand-logo{display:block;width:min(100%,320px);height:auto;margin:0 auto 18px}.email-discovery-card .login-brand p{max-width:360px;margin:0 auto}.email-discovery-card .field>span{text-align:left}.email-discovery-card .privacy-note{max-width:380px}.email-discovery-card .privacy-note,.email-discovery-card .login-footer{text-align:center}.email-discovery-card .login-footer a{font-weight:500}

/* Dedicated PlatformAdmin login portal */
.platform-auth-mode{min-height:100vh;background:radial-gradient(circle at 50% 0,#edf3ff 0,#f5f7fb 42%,#eef2f8 100%)}
.platform-auth-mode .container{max-width:none;padding:58px 20px 80px}
.platform-login-card{width:min(520px,calc(100% - 30px));margin:0 auto;padding:40px 38px 32px;border-radius:22px;box-shadow:0 18px 55px rgba(23,32,51,.12)}
.platform-login-brand{text-align:center;margin-bottom:24px}
.platform-login-logo{display:block;width:min(100%,230px);height:auto;margin:0 auto 20px}
.platform-login-logo--maintenance{width:min(100%,440px);margin-bottom:18px}
.platform-login-kicker{font-size:11px;line-height:1.3;letter-spacing:.14em;font-weight:900;color:#7180b3;margin-bottom:8px}
.platform-login-brand h1{margin:0;font-size:30px;line-height:1.15}
.platform-login-lead{text-align:center;max-width:390px;margin:-4px auto 24px}
.platform-login-form{gap:16px}
.platform-login-form .btn{width:100%}
.platform-login-hint{margin-top:20px;font-size:13px}
.platform-login-separator{height:1px;background:var(--line);margin:26px 0 18px}
.platform-login-card .login-footer{margin-top:0}
@media(max-width:560px){.platform-auth-mode .container{padding:28px 14px 50px}.platform-login-card{padding:30px 22px 26px}.platform-login-logo{width:min(100%,210px)}.platform-login-logo--maintenance{width:100%}}

/* 0.35-rc7: asiakkaan puhetoiminto */
.voice-input-controls{display:flex;align-items:center;gap:12px;flex-wrap:wrap;margin-top:-6px}.voice-input-controls.compact{margin-top:7px}.voice-record-button{min-width:150px;touch-action:none;user-select:none;-webkit-user-select:none;-webkit-touch-callout:none}.voice-record-button.is-listening{background:#fff0f2;border-color:#e9a8b2;color:#9b2b3a}.voice-status{font-size:13px;color:var(--muted)}.voice-status[data-state="listening"]{color:#9b2b3a;font-weight:700}.voice-status[data-state="error"]{color:var(--danger)}.voice-status[data-state="unsupported"]{color:#8a5c00}.voice-response-actions{display:flex;align-items:center;gap:12px;margin-top:10px;padding-top:8px;border-top:1px dashed #d9dee8}.voice-link{appearance:none;border:0;background:transparent;padding:0;color:var(--primary);font:inherit;font-size:12px;font-weight:800;cursor:pointer}.voice-link:hover{text-decoration:underline}.bubble.assistant.is-speaking{box-shadow:0 0 0 2px rgba(49,87,213,.12)}.chat-input-editor{min-width:0}.chat-input-voice{align-items:end}.chat-input-voice>.btn{min-height:44px}.voice-field textarea{min-height:150px}@media(max-width:700px){.voice-input-controls{align-items:stretch;flex-direction:column}.voice-record-button{width:100%}.voice-input-controls.compact{align-items:flex-start}.voice-input-controls.compact .voice-record-button{width:auto}.voice-response-actions{flex-wrap:wrap}}

/* v0.35-rc10 Jelppa header brand */
.systemadmin-top .jelppa-top-brand{display:inline-flex;align-items:center;height:100%;text-decoration:none;white-space:nowrap;flex:0 0 auto}
.systemadmin-top .jelppa-top-brand:hover{text-decoration:none;opacity:.92}
.systemadmin-top .jelppa-top-brand img{display:block;width:auto;height:58px;max-width:102px;object-fit:contain;flex:0 0 auto}
.system-sidebar-org--tenant{min-height:79px;padding-left:22px}
.system-sidebar-org--tenant>div{gap:2px}
.system-sidebar-org--tenant strong{font-size:14px;color:#243a5e}
@media(max-width:760px){.systemadmin-top .jelppa-top-brand{height:100%}.systemadmin-top .jelppa-top-brand img{width:auto;height:50px;max-width:88px}.system-sidebar-org--tenant{min-height:72px}}
/* 0.35-rc11: organisaation logo sivupalkissa ja SystemAdmin-esikatselu */
.system-sidebar-org--tenant{gap:11px}
.system-sidebar-tenant-logo{width:38px;height:38px;display:grid;place-items:center;flex:0 0 38px;border-radius:9px;overflow:hidden;background:#fff;border:1px solid #e5e8ee}
.system-sidebar-tenant-logo img{display:block;width:100%;height:100%;object-fit:contain;padding:3px}
.organization-logo-field{align-self:start}
.organization-logo-preview{width:112px;height:68px;display:grid;place-items:center;background:#fff;border:1px solid #dfe5ef;border-radius:10px;padding:8px;margin:2px 0 4px}
.organization-logo-preview img{display:block;max-width:100%;max-height:100%;object-fit:contain}
.organization-logo-remove{margin-top:2px;font-size:13px}
@media(max-width:760px){.system-sidebar-tenant-logo{width:34px;height:34px;flex-basis:34px}}

/* Organisaation suora kirjautumisosoite PlatformAdminissa */
.platform-login-address{display:flex;align-items:center;gap:.55rem;flex-wrap:wrap}
.platform-login-address code{overflow-wrap:anywhere}
.platform-login-address-actions{display:inline-flex;gap:.4rem;align-items:center}
.platform-login-address small{flex-basis:100%;display:block}


/* 0.35-rc22: WCAG 2.1 AA -parannukset */
.sr-only{position:absolute!important;width:1px!important;height:1px!important;padding:0!important;margin:-1px!important;overflow:hidden!important;clip:rect(0,0,0,0)!important;white-space:nowrap!important;border:0!important}
.skip-link{position:fixed;left:16px;top:12px;z-index:5000;padding:10px 14px;border-radius:9px;background:#fff;color:#172033;border:2px solid #3157d5;font-weight:800;box-shadow:0 6px 20px rgba(23,32,51,.18);transform:translateY(-180%);transition:transform .12s ease}
.skip-link:focus{transform:translateY(0);text-decoration:none}
a:focus-visible,button:focus-visible,summary:focus-visible,select:focus-visible,input:focus-visible,textarea:focus-visible,[tabindex]:focus-visible{outline:3px solid #0b62d6;outline-offset:3px}
.system-nav-item:focus-visible,.system-nav-subitem:focus-visible,.btn:focus-visible,.link-button:focus-visible,.logout-link:focus-visible,.voice-link:focus-visible{outline:3px solid #0b62d6;outline-offset:2px}
#main-content:focus-visible{outline:3px solid #0b62d6;outline-offset:-3px}
@media (prefers-reduced-motion:reduce){*,*::before,*::after{scroll-behavior:auto!important;transition-duration:.01ms!important;animation-duration:.01ms!important;animation-iteration-count:1!important}}

/* 0.36-rc3 – PlatformAdmin / organisaation tietokanta: UI-viimeistely */
.db-status-banner.recovery{border-color:#efc5ca;background:#fff7f8}
.db-overview-card{display:grid;gap:16px}
.db-fact-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px}
.db-fact-grid>div{display:grid;gap:4px;padding:14px 16px;border:1px solid var(--line);border-radius:12px;background:#fafbfd;min-width:0}
.db-fact-grid span{font-size:12px;color:var(--muted);font-weight:700}
.db-fact-grid strong{font-size:15px;overflow-wrap:anywhere}
.db-good{color:#116445}.db-attention{color:#8a5c00}
.db-primary-actions{display:flex;align-items:flex-start;gap:10px;flex-wrap:wrap}
.db-password-change{position:relative}
.db-password-change>summary{list-style:none}.db-password-change>summary::-webkit-details-marker{display:none}
.db-password-panel{margin-top:10px;padding:16px;border:1px solid #d8e0ef;border-radius:12px;background:#fbfcfe;max-width:860px;display:grid;gap:13px}
.db-password-panel h3,.db-password-panel p{margin:0}.db-password-panel p{color:var(--muted);line-height:1.5}
.db-compact-alert{margin:0}
.db-collapsible{padding:0;overflow:hidden}
.db-collapsible>summary{list-style:none;display:flex;align-items:center;justify-content:space-between;gap:16px;padding:17px 20px;cursor:pointer;font-weight:800}
.db-collapsible>summary::-webkit-details-marker{display:none}
.db-collapsible>summary>span:first-child{display:grid;gap:3px;min-width:0}
.db-collapsible>summary small{font-weight:500;color:var(--muted)}
.db-collapsible>summary>.db-chevron{transition:transform .15s ease;font-size:22px;color:var(--muted)}
.db-collapsible[open]>summary>.db-chevron{transform:rotate(90deg)}
.db-summary-action{font-size:14px;line-height:1.2;min-height:auto;padding:9px 14px;white-space:nowrap;pointer-events:none}
.db-collapsible-body{border-top:1px solid var(--line);padding:18px 20px;display:grid;gap:14px}
.db-advanced-settings{border:1px solid var(--line);border-radius:12px;background:#fbfcfe}
.db-advanced-settings>summary{padding:13px 15px;font-size:14px}
.db-advanced-settings>.db-collapsible-body{padding:16px}
.db-legacy-warning{border-color:#ecd7a6;background:#fffdf8}
.db-legacy-warning>summary .badge{justify-self:end;margin:0}
.db-legacy-warning p{margin:0;color:var(--muted)}
.db-recovery-section{border-color:#e1e6ef}
.db-recovery-section[open]{border-color:#ead39b}
.db-recovery-status{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}
.db-recovery-status>div{display:grid;gap:4px;padding:13px 15px;border:1px solid var(--line);border-radius:11px;background:#fafbfd}
.db-recovery-status span{font-size:12px;color:var(--muted);font-weight:700}
.db-recovery-actions{display:flex;gap:10px;flex-wrap:wrap}
.db-danger-details{border-top:1px solid var(--line);padding-top:10px}
.db-danger-details>summary{cursor:pointer;font-weight:800;color:#7b5410}
.db-danger-body{display:flex;align-items:center;gap:12px;flex-wrap:wrap;margin-top:12px;padding:13px;border:1px solid #ecd7a6;border-radius:10px;background:#fffaf0}
.db-danger-body small{color:var(--muted)}
.db-onboarding-card{display:grid;gap:15px}
.db-architecture-note .db-scope-grid{grid-template-columns:repeat(3,minmax(0,1fr))}
@media(max-width:1000px){.db-fact-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.db-architecture-note .db-scope-grid{grid-template-columns:1fr}}
@media(max-width:620px){.db-fact-grid,.db-recovery-status{grid-template-columns:1fr}.db-primary-actions,.db-recovery-actions{display:grid;grid-template-columns:1fr;width:100%}.db-primary-actions>.btn,.db-primary-actions>details,.db-password-change>summary,.db-recovery-actions .btn{width:100%}.db-password-panel .grid.two{grid-template-columns:1fr}.db-collapsible>summary{align-items:flex-start}}

/* Jelppa 0.36-rc6: PlatformAdmin / Järjestelmä asetuskokonaisuudet riveinä */
.system-settings-list{gap:12px}
.system-settings-row{padding:0;overflow:hidden}
.system-settings-row>summary{list-style:none;display:flex;align-items:center;justify-content:space-between;gap:18px;padding:18px 20px;cursor:pointer}
.system-settings-row>summary::-webkit-details-marker{display:none}
.system-settings-row>summary>span:first-child{display:grid;gap:3px;min-width:0}
.system-settings-row>summary strong{font-size:16px}
.system-settings-row>summary small{font-weight:500;color:var(--muted);overflow-wrap:anywhere}
.system-settings-summary-side{display:flex;align-items:center;gap:10px;flex:0 0 auto}
.system-settings-summary-side .badge{margin-left:0}
.system-settings-chevron{font-size:22px;line-height:1;color:var(--muted);transition:transform .15s ease;flex:0 0 auto}
.system-settings-row[open]>summary .system-settings-chevron{transform:rotate(90deg)}
.system-settings-row[open]>summary{background:#fafbfe}
.system-settings-body{border-top:1px solid var(--line);padding:20px}
.system-settings-body>.grid:first-child{margin-top:0}
.system-settings-body>.grid:last-child{margin-bottom:0}
.system-settings-save{display:flex;justify-content:flex-end;padding-top:4px}
@media(max-width:700px){.system-settings-row>summary{align-items:flex-start}.system-settings-summary-side{align-items:flex-start}.system-settings-summary-side .badge{display:none}.system-settings-save>.btn{width:100%}}
/* Jelppa 0.36-rc9: PlatformAdmin / Järjestelmä näyttää vain sivupalkista valitun asetuskokonaisuuden. */
.system-settings-empty{padding:22px 24px}.system-settings-empty p{margin:6px 0 0}

/* Jelppa 0.36-rc10: PlatformAdminin Järjestelmä-alivalikko käyttää samaa typografiaa ja kuvakerytmiä kuin päävalikko. */
.platform-system-nav-group .system-nav-submenu{padding:4px 10px 10px 20px}
.platform-system-nav-group .system-nav-subitem{justify-content:flex-start;gap:14px;min-height:42px;padding:8px 10px;color:#2d3440;font-family:inherit;font-size:15px;line-height:1.55;font-weight:600}
.platform-system-nav-group .system-nav-subitem.active{font-weight:800}
.system-nav-subicon{width:22px;min-width:22px;text-align:center;font-size:17px;line-height:1;color:#0f4b89;font-weight:800;flex:0 0 22px}
.platform-system-subitem.active .system-nav-subicon{color:#123f77}
.platform-system-subitem span:last-child{min-width:0}
@media(max-width:760px){.platform-system-nav-group .system-nav-submenu{padding-left:18px}}

/* Jelppa 0.36-rc12: Salaisuustiedostojen selkeä tila */
.private-config-path{max-width:760px}
.private-config-files{display:grid;border:1px solid var(--line);border-radius:12px;overflow:hidden;background:#fff}
.private-config-file-row{display:flex;align-items:center;justify-content:space-between;gap:18px;padding:14px 16px}
.private-config-file-row+.private-config-file-row{border-top:1px solid var(--line)}
.private-config-file-row code{font-size:14px;font-weight:700;color:var(--ink)}
.private-config-file-row .badge{margin-left:auto;white-space:nowrap}
@media(max-width:620px){.private-config-file-row{align-items:flex-start;flex-direction:column;gap:8px}.private-config-file-row .badge{margin-left:0}}
.platform-db-heading{display:flex;align-items:center;justify-content:space-between;gap:18px}
.platform-db-heading h3{margin:0}
.platform-db-heading .badge{margin-left:auto;white-space:nowrap}

/* Järjestelmä > Yleiset: yhtenäiset rivit config-tiedostojen tapaan */
.system-value-list{display:grid;border:1px solid var(--line);border-radius:12px;overflow:hidden;background:#fff}
.system-value-row{display:grid;grid-template-columns:minmax(150px,220px) minmax(0,1fr);align-items:center;gap:18px;padding:12px 16px;margin:0}
.system-value-row+.system-value-row{border-top:1px solid var(--line)}
.system-value-row>span{font-weight:700;color:var(--ink)}
.system-value-row input{width:100%;min-width:0;border:0;background:transparent;padding:4px 0;font:inherit;color:var(--ink);outline:none;box-shadow:none;border-radius:0}
.system-value-row input:focus{box-shadow:inset 0 -2px 0 var(--primary)}
.system-value-row code{min-width:0;overflow-wrap:anywhere;font-size:14px;color:var(--ink);background:transparent;padding:0}
.system-value-row-readonly>span{font-weight:700}
@media(max-width:620px){.system-value-row{grid-template-columns:1fr;gap:6px}.system-value-row input{padding:2px 0}}

/* Jelppa 0.36-rc15: Järjestelmä > Yleiset, arvot samoina täysleveinä riveinä kuin config-tiedostot */
.system-settings-body .system-value-list{display:grid;width:100%;border:1px solid var(--line);border-radius:12px;overflow:hidden;background:#fff}
.system-settings-body .system-value-row{display:grid;grid-template-columns:minmax(180px,240px) minmax(0,1fr);align-items:center;gap:18px;width:100%;padding:14px 16px;margin:0;background:#fff}
.system-settings-body .system-value-row+.system-value-row{border-top:1px solid var(--line)}
.system-settings-body .system-value-row>span{font-weight:700;color:var(--ink)}
.system-settings-body .system-value-row>input{display:block;width:100%;min-width:0;margin:0;padding:0;border:0!important;border-radius:0!important;background:transparent!important;box-shadow:none!important;font:inherit;color:var(--ink);outline:none}
.system-settings-body .system-value-row>input:focus{box-shadow:inset 0 -2px 0 var(--primary)!important}
.system-settings-body .system-value-row>code{display:block;min-width:0;margin:0;padding:0;background:transparent;color:var(--ink);font-size:14px;overflow-wrap:anywhere}
@media(max-width:620px){.system-settings-body .system-value-row{grid-template-columns:1fr;gap:5px}.system-settings-body .system-value-row>input{padding:0}}

.system-settings-body .system-value-row-status{grid-template-columns:minmax(180px,240px) minmax(0,1fr) auto}
.system-settings-body .system-value-row-status>.badge{justify-self:end;white-space:nowrap}
@media(max-width:620px){.system-settings-body .system-value-row-status{grid-template-columns:1fr auto;column-gap:12px}.system-settings-body .system-value-row-status>code{grid-column:1/-1}.system-settings-body .system-value-row-status>.badge{grid-column:2;grid-row:1;align-self:center}}

/* 0.39-rc10: Palvelupyynnöt-lista yhdelle riville ja aiheen katkaisu */
.tickets-table th,.tickets-table td{white-space:nowrap}
.tickets-table.staff th:nth-child(2),.tickets-table.staff td:nth-child(2),
.tickets-table.requester th:nth-child(2),.tickets-table.requester td:nth-child(2){white-space:nowrap;overflow:hidden;text-overflow:ellipsis;word-break:normal;overflow-wrap:normal}
.tickets-table td:nth-child(2)>a{display:inline-block;max-width:calc(100% - 44px);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;vertical-align:middle}

/* Helpdesk-etusivu: samantyylinen hero kuin asiakasnäkymässä, työpöydän mittarit mukana. */
.helpdesk-hero-panel{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));align-content:center}
.helpdesk-hero-panel .metric{min-width:0}
@media(max-width:850px){.helpdesk-hero-panel{grid-template-columns:1fr 1fr}}
@media(max-width:520px){.helpdesk-hero-panel{grid-template-columns:1fr}}

/* 0.41-rc18: Palvelupyyntöhaun yhdistäminen Helpdesk-jonoon */
.ticket-search{display:grid;grid-template-columns:minmax(0,1fr) auto auto;gap:10px;align-items:center;margin:0 0 14px;padding:12px 14px}.ticket-search input{min-width:0;width:100%;border:1px solid #cfd5e1;border-radius:9px;padding:10px 11px;font:inherit}.ticket-search small{grid-column:1/-1;color:var(--muted)}@media(max-width:760px){.ticket-search{grid-template-columns:1fr}.ticket-search small{grid-column:1}}


/* Public Jelppa landing/login shell */
body.public-login-mode{min-height:100vh;display:flex;flex-direction:column;background:#f5f7fb}
body.public-login-mode .public-login-top{flex:0 0 auto;background:#fff;border-bottom:1px solid var(--line);min-height:72px;display:flex;align-items:center}
body.public-login-mode .public-login-top-inner{width:100%;max-width:1440px;margin:0 auto;padding:14px 28px}
body.public-login-mode .public-login-brand{display:inline-flex;align-items:center}
body.public-login-mode .public-login-brand img{display:block;width:128px;height:auto}
body.public-login-mode #main-content{flex:1 0 auto;width:100%;display:flex;align-items:flex-start;justify-content:center;padding-top:72px;padding-bottom:72px}
body.public-login-mode .email-discovery-card{margin:0 auto}
body.public-login-mode .email-discovery-card .login-brand--jelppa{margin-bottom:24px}
body.public-login-mode .email-discovery-card .login-brand--jelppa p{margin:0 auto}
body.public-login-mode .public-login-footer{flex:0 0 auto;background:#fff;border-top:1px solid var(--line);color:var(--muted)}
body.public-login-mode .public-login-footer-inner{max-width:1440px;margin:0 auto;padding:18px 28px;text-align:center;font-size:13px}
@media(max-width:600px){body.public-login-mode .public-login-top-inner{padding:12px 18px}body.public-login-mode .public-login-brand img{width:112px}body.public-login-mode #main-content{padding:42px 14px 52px}body.public-login-mode .public-login-footer-inner{padding:16px 18px}}

/* Julkisen Jelppa-etusivun taustakuva. Ylä- ja alapalkki säilyvät selkeinä valkoisina pintoina. */
body.public-login-mode #main-content{
  position:relative;
  background-image:linear-gradient(rgba(10,24,46,.18),rgba(10,24,46,.18)),url('/assets/images/jelppa/etusivu-tausta.png');
  background-size:cover;
  background-position:center center;
  background-repeat:no-repeat;
}
body.public-login-mode .email-discovery-card{
  background:rgba(255,255,255,.96);
  backdrop-filter:blur(3px);
  -webkit-backdrop-filter:blur(3px);
}
@media(max-width:600px){body.public-login-mode #main-content{background-position:center center}}

/* Organisaation kirjautuminen käyttää samaa koko leveän taustakuvan pohjaa kuin Jelpan etusivu. */
body.org-login-mode{min-height:100vh;background:#f5f7fb}
body.org-login-mode #main-content{max-width:none;width:100%;min-height:calc(100vh - 1px);margin:0;padding:72px 20px;display:flex;align-items:flex-start;justify-content:center;background-image:linear-gradient(rgba(10,24,46,.18),rgba(10,24,46,.18)),var(--org-login-bg);background-size:cover;background-position:center center;background-repeat:no-repeat}
body.org-login-mode .auth-card{margin:0 auto;background:rgba(255,255,255,.96);backdrop-filter:blur(3px);-webkit-backdrop-filter:blur(3px)}
.organization-login-background-preview{display:block;width:min(100%,420px);aspect-ratio:16/9;border:1px solid var(--line);border-radius:12px;overflow:hidden;background:#eef1f6;margin:4px 0 8px}
.organization-login-background-preview img{width:100%;height:100%;object-fit:cover;display:block}
@media(max-width:600px){body.org-login-mode #main-content{padding:42px 14px 52px;background-position:center center}}

/* CG: Julkisen etusivun taustakuva koko selainikkunan leveydelle. */
body.public-login-mode #main-content{
  max-width:none!important;
  margin-left:0!important;
  margin-right:0!important;
  align-self:stretch;
}


/* CH: Organisaation kirjautumissivu käyttää samaa ylä-/alapalkkia kuin julkinen kirjautuminen. */
body.org-login-mode{min-height:100vh;display:flex;flex-direction:column}
body.org-login-mode .public-login-top{flex:0 0 auto;background:#fff;border-bottom:1px solid var(--line);min-height:72px;display:flex;align-items:center}
body.org-login-mode .public-login-top-inner{width:100%;max-width:1440px;margin:0 auto;padding:14px 28px}
body.org-login-mode .public-login-brand{display:inline-flex;align-items:center}
body.org-login-mode .public-login-brand img{display:block;width:128px;height:auto}
body.org-login-mode #main-content{flex:1 0 auto;min-height:0}
body.org-login-mode .public-login-footer{flex:0 0 auto;background:#fff;border-top:1px solid var(--line);color:var(--muted)}
body.org-login-mode .public-login-footer-inner{max-width:1440px;margin:0 auto;padding:18px 28px;text-align:center;font-size:13px}
@media(max-width:600px){body.org-login-mode .public-login-top-inner{padding:12px 18px}body.org-login-mode .public-login-brand img{width:112px}body.org-login-mode .public-login-footer-inner{padding:16px 18px}}

/* CI: Organisaation kirjautumisen tausta. Oletuksena sama kuva kuin Jelpan julkisella kirjautumissivulla. */
body.org-login-mode #main-content{
  width:100%;
  max-width:none!important;
  margin-left:0!important;
  margin-right:0!important;
  align-self:stretch;
  display:flex;
  align-items:flex-start;
  justify-content:center;
  padding:72px 22px;
  background-image:var(--org-login-bg,none);
  background-size:cover;
  background-position:center center;
  background-repeat:no-repeat;
}
body.org-login-mode #main-content>.container{
  width:100%;
  max-width:var(--content-max);
  margin:0 auto;
  padding:0;
}
@media(max-width:600px){
  body.org-login-mode #main-content{padding:42px 14px 52px;background-position:center center}
}


/* CJ: Organisaatioasetusten selkeämpi ryhmittely. */
.organization-settings-v2{padding:0!important;gap:0!important;overflow:hidden}
.organization-settings-v2 .org-settings-section{padding:24px 26px;border-bottom:1px solid var(--line)}
.organization-settings-section-head{display:flex;align-items:flex-start;justify-content:space-between;gap:18px;margin-bottom:18px}
.organization-settings-section-head h2{margin:0 0 4px;font-size:18px;line-height:1.25}
.organization-settings-section-head p{margin:0;color:var(--muted);font-size:14px}
.organization-settings-grid{align-items:start}
.org-settings-media-grid{align-items:stretch}
.org-settings-media-card{min-width:0;padding:18px;border:1px solid var(--line);border-radius:14px;background:#fbfcfe}
.org-settings-media-title{display:flex;flex-direction:column;gap:3px;margin-bottom:14px}
.org-settings-media-title strong{font-size:15px}
.org-settings-media-title .muted{font-size:13px}
.organization-settings-v2 .organization-logo-preview{margin:0 0 14px}
.organization-settings-v2 .organization-login-background-preview{width:100%;max-width:none;margin:0 0 14px}
.org-file-field{margin:0}
.org-settings-media-actions{display:flex;flex-wrap:wrap;gap:10px 18px;margin-top:12px}
.org-inline-check{margin-top:12px}
.org-settings-note{display:block;margin-top:10px;line-height:1.45}
.org-settings-toggle-list{display:grid;gap:10px;align-content:start}
.org-settings-toggle-list>.check{margin:0;padding:12px 14px;border:1px solid var(--line);border-radius:10px;background:#fff}
.org-settings-toggle-list-wide{grid-template-columns:repeat(2,minmax(0,1fr))}
.org-settings-toggle-list-wide>.check{align-items:flex-start}
.org-settings-toggle-list-wide>.check span{display:grid;gap:3px}
.org-settings-toggle-list-wide>.check small{font-weight:400;color:var(--muted);line-height:1.4}
.org-settings-compact-hint{margin-top:14px}
.org-settings-savebar{display:flex;justify-content:flex-end;padding:18px 26px;background:#fbfcfe}
.org-settings-savebar .btn{min-width:180px}
@media(max-width:760px){.organization-settings-v2 .org-settings-section{padding:20px 18px}.org-settings-toggle-list-wide{grid-template-columns:1fr}.org-settings-savebar{padding:16px 18px}.org-settings-savebar .btn{width:100%}}

/* AI-vastauksen jälkeinen päätös: ensisijainen valinta heti vastauksen jälkeen */
.ai-decision{margin-top:18px;padding:18px 20px}.ai-decision h3{margin:0 0 3px;font-size:20px}.ai-decision>p{margin:0 0 14px}.ai-decision .decision-actions{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.ai-decision .decision-actions form{margin:0}.ai-decision .decision-actions .btn{width:100%;min-height:48px;font-size:15px}.btn.ai-resolved{background:var(--primary);border-color:var(--primary);color:var(--primary-contrast,#fff)}.btn.ai-resolved:hover{background:var(--primary-hover,var(--primary2));border-color:var(--primary-hover,var(--primary2))}.btn.ai-escalate{background:#fff;border-color:#e49a62;color:#b95718}.ai-continue-label{margin:22px 0 7px;font-weight:800;color:var(--ink)}
@media(max-width:700px){.ai-decision{padding:16px}.ai-decision .decision-actions{grid-template-columns:1fr}.ai-decision .decision-actions .btn{min-height:52px;white-space:normal;text-align:center}.ai-continue-label{margin-top:20px}.chat-input{margin-top:7px}}

/* AI decision: same clear stacked choice layout on mobile and desktop */
.ai-decision{max-width:560px}
.ai-decision .decision-actions{display:flex;flex-direction:column;align-items:stretch;gap:10px;max-width:460px}
.ai-decision .decision-actions form{width:100%;margin:0}
.ai-decision .decision-actions .btn{width:100%;min-height:46px}

/* AI-ratkaisun kertaluonteinen tarkennus ja lopputulos */
.ai-outcome-form{margin-top:18px}.ai-clarification{margin-bottom:18px}.ai-clarification .ai-continue-label{margin:0 0 4px}.ai-clarification>p{margin:0 0 10px}.ai-clarification textarea{width:100%;min-height:92px;border:1px solid #cfd5e1;border-radius:10px;background:#fff;padding:11px 12px;font:inherit;color:var(--ink);outline:none}.ai-clarification textarea:focus{border-color:var(--primary);box-shadow:0 0 0 3px rgba(49,87,213,.12)}.ai-outcome-form .ai-decision{margin-top:0}.voice-record-button.is-listening::after{content:"";width:10px;height:10px;border-radius:50%;background:#d92d20;display:inline-block;margin-left:4px;box-shadow:0 0 0 0 rgba(217,45,32,.45);animation:jelppa-listening-pulse 1s ease-out infinite}@keyframes jelppa-listening-pulse{0%{transform:scale(.9);box-shadow:0 0 0 0 rgba(217,45,32,.45)}70%{transform:scale(1);box-shadow:0 0 0 7px rgba(217,45,32,0)}100%{transform:scale(.9);box-shadow:0 0 0 0 rgba(217,45,32,0)}}@media(prefers-reduced-motion:reduce){.voice-record-button.is-listening::after{animation:none}}


/* GSM-EE: AI-ratkaisun tarkennuskenttä selvästi suuremmaksi ja samaksi lomaketyyliksi kuin muu Jelppa. */
.ai-outcome-form .ai-clarification{width:100%;max-width:850px}
.ai-outcome-form .ai-clarification .chat-input-editor{display:block;width:100%;max-width:none}
.ai-outcome-form .ai-clarification textarea.ai-clarification-textarea{
  display:block;
  width:100%!important;
  min-width:100%!important;
  max-width:100%!important;
  min-height:150px!important;
  resize:vertical;
  border:1px solid #cfd5e1;
  border-radius:10px;
  background:#fff;
  padding:12px 13px;
  font:inherit;
  line-height:1.55;
  color:var(--ink);
  box-shadow:0 1px 2px rgba(16,24,40,.03);
  outline:none;
}
.ai-outcome-form .ai-clarification textarea.ai-clarification-textarea:focus{
  border-color:var(--primary);
  box-shadow:0 0 0 3px rgba(49,87,213,.12);
}
@media(max-width:700px){
  .ai-outcome-form .ai-clarification textarea.ai-clarification-textarea{min-height:140px!important}
}

.ticket-customer-response{margin-top:16px}
.ticket-customer-response .message-head{margin:0 0 12px;padding-bottom:8px;border-bottom:1px solid var(--line)}
.ticket-response-sender{display:block;margin-top:14px}

.ticket-customer-response{margin-top:16px;background-color:#eaf4ff;border-color:#bfd8ff}
.ticket-requester-response{margin-top:16px;background-color:#fff1e6;border-color:#ffc78f}
.ticket-customer-info-request{background:#fffdf7;border-color:#fde68a}
.ticket-customer-response .message-head,.ticket-requester-response .message-head{margin:0 0 12px;padding-bottom:8px;border-bottom:1px solid var(--line)}
.ticket-message.agent{background-color:#eaf4ff;border-color:#bfd8ff}
.ticket-message.requester{background-color:#fff1e6;border-color:#ffc78f;border-left:4px solid #f97316;margin-right:24px}
@media(max-width:850px){.ticket-message.requester{margin-right:0}}

.ticket-response-actions{display:flex;justify-content:flex-end;margin-top:12px}.ticket-response-actions .btn{padding:7px 11px;font-size:12px}

/* 1.0-DQ: AI-ratkaisuhaku näyttää turvallisen odotusnäkymän ilman POST-pyynnön uudelleenlähetystä. */
body.ai-search-active{overflow:hidden}
.ai-search-overlay[hidden]{display:none!important}
.ai-search-overlay{position:fixed;inset:0;z-index:1600;display:flex;align-items:center;justify-content:center;padding:24px;background:rgba(245,247,251,.90);backdrop-filter:blur(3px);-webkit-backdrop-filter:blur(3px)}
.ai-search-panel{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:14px;width:min(360px,100%);padding:28px 24px 24px;text-align:center;color:var(--ink)}
.ai-search-panel strong{font-size:17px;letter-spacing:.01em}
.ai-search-mascot{display:block;width:clamp(104px,34vw,178px);max-width:48vw;height:auto;max-height:190px;object-fit:contain;margin:0 auto}
.ai-search-dots{display:flex;align-items:flex-end;justify-content:center;gap:8px;min-height:28px}
.ai-search-dots span{display:block;flex:0 0 9px;width:9px;height:9px;border-radius:50%;background:#18a9c5;opacity:.35;animation-name:jelppa-thinking-dot;animation-duration:1s;animation-timing-function:ease-in-out;animation-iteration-count:infinite;will-change:transform,opacity;-webkit-transform:translate3d(0,0,0);transform:translate3d(0,0,0)}
.ai-search-dots span:nth-child(1){animation-delay:-.80s}
.ai-search-dots span:nth-child(2){animation-delay:-.60s}
.ai-search-dots span:nth-child(3){animation-delay:-.40s}
.ai-search-dots span:nth-child(4){animation-delay:-.20s}
.ai-search-dots span:nth-child(5){animation-delay:0s}
@-webkit-keyframes jelppa-thinking-dot{0%,60%,100%{-webkit-transform:translate3d(0,0,0);transform:translate3d(0,0,0);opacity:.35}30%{-webkit-transform:translate3d(0,-8px,0);transform:translate3d(0,-8px,0);opacity:1}}
@keyframes jelppa-thinking-dot{0%,60%,100%{-webkit-transform:translate3d(0,0,0);transform:translate3d(0,0,0);opacity:.35}30%{-webkit-transform:translate3d(0,-8px,0);transform:translate3d(0,-8px,0);opacity:1}}
@media(max-width:700px){.ai-search-overlay{padding:16px}.ai-search-panel{gap:12px;padding:20px 16px}.ai-search-mascot{width:min(132px,38vw);max-width:132px}.ai-search-dots{gap:7px}.ai-search-dots span{flex-basis:8px;width:8px;height:8px}}
@media(prefers-reduced-motion:reduce){.ai-search-dots span{animation:none;-webkit-animation:none;opacity:.75}.ai-search-dots span:nth-child(3){transform:scale(1.25);-webkit-transform:scale(1.25);opacity:1}}



.service-donut-section{margin-top:18px}
.service-donut-head{display:flex;justify-content:space-between;align-items:flex-end;gap:16px;margin-bottom:14px}
.service-donut-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;align-items:stretch}
.service-donut-card{display:flex;flex-direction:column;align-items:center;gap:14px;border:1px solid var(--line);border-radius:16px;padding:18px;background:linear-gradient(180deg,#fff,#fbfcff);min-width:0;text-align:center}
.service-donut-title{margin:0;font-size:18px;line-height:1.2;text-align:center;width:100%}
.service-donut-visual{display:flex;flex-direction:column;align-items:center;justify-content:flex-start;gap:14px;width:100%}
.stats-donut{border-radius:50%;display:grid;place-items:center;background:var(--stats-donut-gradient,conic-gradient(#e7ebf2 0 100%));box-shadow:inset 0 0 0 1px rgba(23,32,51,.05),0 10px 30px rgba(23,32,51,.08)}
.stats-donut-center{border-radius:50%;background:#fff;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;box-shadow:0 0 0 1px var(--line)}
.service-donut-chart{width:128px;height:128px;flex:0 0 auto}
.service-donut-center{width:76px;height:76px}
.service-donut-center strong{font-size:22px;line-height:1}
.service-donut-center span{font-size:11px;color:var(--muted);font-weight:800;line-height:1.2;margin-top:4px}
.service-donut-split{display:flex;align-items:center;justify-content:center;gap:6px;line-height:1}
.service-donut-split strong{font-size:21px;min-width:23px;text-align:center}
.service-donut-split b{font-size:16px;line-height:1;color:var(--muted);font-weight:700}
.service-donut-expert-value{color:#2f6fed}
.service-donut-ai-value{color:#f59e0b}
.service-donut-legend{display:flex;flex-direction:column;gap:8px;font-size:13px;text-align:left;width:100%}
.service-donut-legend div{display:flex;align-items:center;gap:7px;flex-wrap:nowrap;white-space:nowrap;line-height:1.35}
.dot{width:10px;height:10px;border-radius:50%;display:inline-block;flex:0 0 auto;margin-top:0}
.dot-resolved{background:#f59e0b}
.dot-expert{background:#2f6fed}
@media(max-width:1100px){.service-donut-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:850px){.service-donut-head{flex-direction:column;align-items:flex-start}.service-donut-grid{grid-template-columns:1fr}.service-donut-card{padding:16px}.service-donut-legend div{justify-content:flex-start}}
@media(max-width:560px){.service-donut-card{text-align:center}.service-donut-legend{text-align:center}.service-donut-legend div{justify-content:center}.service-donut-visual{width:100%}}


/* 1.0-DX: iOS standalone / kotinäytön web app. Safe area huomioidaan vain
   standalone-tilassa, joten tavallisen Safarin ja desktopin asettelu ei muutu. */
@media (display-mode: standalone){
  html{background:var(--bg)}
  body{min-height:100%;padding-bottom:env(safe-area-inset-bottom,0px)}
  .top{height:calc(68px + env(safe-area-inset-top,0px));padding-top:env(safe-area-inset-top,0px);padding-left:max(28px,env(safe-area-inset-left,0px));padding-right:max(28px,env(safe-area-inset-right,0px))}
  .public-login-top{padding-top:env(safe-area-inset-top,0px);padding-left:env(safe-area-inset-left,0px);padding-right:env(safe-area-inset-right,0px)}
  .systemadmin-top{height:calc(72px + env(safe-area-inset-top,0px));padding-top:env(safe-area-inset-top,0px)}
  .system-sidebar{top:calc(72px + env(safe-area-inset-top,0px));height:calc(100vh - 72px - env(safe-area-inset-top,0px))}
  .container,.system-content{padding-left:max(22px,env(safe-area-inset-left,0px));padding-right:max(22px,env(safe-area-inset-right,0px));padding-bottom:max(70px,calc(28px + env(safe-area-inset-bottom,0px)))}
}
@media (display-mode: standalone) and (max-width:850px){
  .top{height:auto;padding-left:max(18px,env(safe-area-inset-left,0px));padding-right:max(18px,env(safe-area-inset-right,0px))}
  .container{padding-left:max(14px,env(safe-area-inset-left,0px));padding-right:max(14px,env(safe-area-inset-right,0px));padding-bottom:max(50px,calc(24px + env(safe-area-inset-bottom,0px)))}
}
@media (display-mode: standalone) and (max-width:760px){
  .systemadmin-top{height:calc(64px + env(safe-area-inset-top,0px))}
  .system-sidebar{top:calc(64px + env(safe-area-inset-top,0px));height:calc(100vh - 64px - env(safe-area-inset-top,0px))}
}

/* AI-tietopohja 2.0: kevyt embedding-sormenjälki */
.kb-ai-overview{display:grid;grid-template-columns:minmax(0,2fr) minmax(260px,1fr);gap:24px;align-items:stretch}
.kb-ai-overview-main{min-width:0}
.kb-ai-fingerprint{min-width:0;border-left:1px solid var(--line);padding-left:24px;display:flex;flex-direction:column;gap:10px}
.kb-ai-fingerprint-head{display:flex;align-items:center;justify-content:space-between;gap:10px}
.kb-ai-fingerprint-head .badge{margin-left:0}
.kb-ai-fingerprint img{display:block;width:100%;max-width:340px;aspect-ratio:1/1;object-fit:cover;border-radius:16px;border:1px solid #183760;background:#020817;box-shadow:0 10px 28px rgba(7,22,45,.18)}
.kb-ai-fingerprint small{color:var(--muted);line-height:1.45}
.kb-ai-fingerprint-empty{min-height:220px;border:1px dashed #cfd7e5;border-radius:16px;background:linear-gradient(135deg,#07162d,#172347);color:#c6d2ea;display:grid;place-items:center;text-align:center;padding:24px;font-size:13px}
@media(max-width:900px){.kb-ai-overview{grid-template-columns:1fr}.kb-ai-fingerprint{border-left:0;border-top:1px solid var(--line);padding-left:0;padding-top:20px}.kb-ai-fingerprint img{max-width:320px}}

/* 1.0-EE: Tilastot-näkymän raportointirakenne ja Helpdesk-käsittelijöiden jakauma */
.stats-page{display:flex;flex-direction:column;gap:24px}
.stats-page .page-head{margin-bottom:0;padding-bottom:18px;border-bottom:1px solid var(--line)}
.stats-page-head h1{margin-bottom:5px}
.stats-section{display:flex;flex-direction:column;gap:12px}
.stats-section-head{display:flex;align-items:flex-end;justify-content:space-between;gap:16px}
.stats-section-head h2{margin:1px 0 0;font-size:20px;letter-spacing:-.01em}
.stats-kicker{display:block;color:#667085;font-size:11px;font-weight:800;letter-spacing:.11em;text-transform:uppercase}
.stats-overview-card{padding:0;overflow:hidden}
.stats-overview-grid{display:grid;grid-template-columns:repeat(5,minmax(0,1fr))}
.stats-overview-item{min-height:128px;padding:20px;border-right:1px solid var(--line);display:flex;flex-direction:column;justify-content:center;gap:7px;min-width:0}
.stats-overview-item:last-child{border-right:0}
.stats-overview-item span{font-size:12px;font-weight:700;color:var(--muted)}
.stats-overview-item strong{font-size:30px;line-height:1.1;letter-spacing:-.025em;color:var(--text)}
.stats-overview-item small{font-size:12px;line-height:1.4;color:var(--muted)}
.stats-detail-card{padding:0;overflow:hidden}
.stats-detail-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr))}
.stats-detail-item{min-height:114px;padding:20px;border-right:1px solid var(--line);display:flex;flex-direction:column;justify-content:center;gap:7px}
.stats-detail-item:nth-child(4){border-right:0}
.stats-detail-item span{font-size:12px;font-weight:700;color:var(--muted)}
.stats-detail-item strong{font-size:25px;line-height:1.1;letter-spacing:-.02em}
.stats-detail-item.cost{grid-column:1/-1;min-height:auto;border-top:1px solid var(--line);border-right:0;display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:4px 18px;background:#fbfcff}
.stats-detail-item.cost strong{grid-row:1/span 2;grid-column:2;font-size:30px}
.stats-detail-item.cost small{color:var(--muted);font-size:12px}
.stats-list-grid{align-items:stretch}
.stats-list-card{padding:20px 22px}
.stats-card-head{display:flex;justify-content:space-between;align-items:center;gap:16px;padding-bottom:9px;border-bottom:1px solid var(--line)}
.stats-card-head h3{margin:0;font-size:17px}
.stats-card-total{white-space:nowrap;color:var(--muted);font-size:12px;font-weight:700}
.stats-list-card .bar-row:last-child{border-bottom:0}
.stats-empty-copy{margin:16px 0 2px}
.service-donut-section{margin-top:0;padding:22px}
.service-donut-head{align-items:flex-start}
.handler-share-section{padding:22px}
.stats-chart-head{display:flex;justify-content:space-between;align-items:flex-start;gap:24px;padding-bottom:18px;border-bottom:1px solid var(--line)}
.stats-chart-head h3{margin:1px 0 4px;font-size:19px}
.stats-chart-head p{margin:0;max-width:760px}
.stats-chart-total{min-width:116px;text-align:right;display:flex;flex-direction:column}
.stats-chart-total strong{font-size:27px;line-height:1}
.stats-chart-total span{font-size:11px;color:var(--muted);font-weight:700;margin-top:5px}
.handler-share-layout{display:grid;grid-template-columns:minmax(260px,380px) minmax(0,1fr);gap:36px;align-items:start;padding:28px 6px 10px}
.handler-pie-wrap{display:flex;justify-content:center;align-items:flex-start;align-self:start}
.handler-pie{width:min(280px,72vw);aspect-ratio:1}
.handler-pie-center{width:48%;aspect-ratio:1}
.handler-pie-center strong{font-size:27px;line-height:1}
.handler-pie-center span{font-size:12px;color:var(--muted);font-weight:700;margin-top:6px}
.handler-share-legend{display:flex;flex-direction:column;border-top:1px solid var(--line)}
.handler-share-row{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:18px;align-items:center;padding:12px 2px;border-bottom:1px solid var(--line)}
.handler-share-name{display:flex;align-items:center;gap:10px;min-width:0;font-weight:700}
.handler-share-name i{display:inline-block;width:11px;height:11px;border-radius:50%;flex:0 0 auto;background:#dfe5ee}
.handler-share-values{display:grid;grid-template-columns:42px 64px;gap:10px;align-items:center;text-align:right}
.handler-share-values strong{font-size:14px}
.handler-share-values b{font-size:13px;color:var(--muted)}
.stats-footnote{margin:12px 0 0;padding-top:12px;border-top:1px solid var(--line);color:var(--muted);font-size:12px}
@media(max-width:1200px){.stats-overview-grid{grid-template-columns:repeat(3,minmax(0,1fr))}.stats-overview-item:nth-child(3){border-right:0}.stats-overview-item:nth-child(4),.stats-overview-item:nth-child(5){border-top:1px solid var(--line)}.stats-overview-item:nth-child(5){border-right:0}}
@media(max-width:1050px){.stats-overview-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.stats-overview-item{border-top:1px solid var(--line);border-right:1px solid var(--line)}.stats-overview-item:nth-child(-n+2){border-top:0}.stats-overview-item:nth-child(even){border-right:0}.stats-overview-item:last-child{border-right:1px solid var(--line)}.stats-detail-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.stats-detail-item:nth-child(2){border-right:0}.stats-detail-item:nth-child(3),.stats-detail-item:nth-child(4){border-top:1px solid var(--line)}.handler-share-layout{grid-template-columns:300px minmax(0,1fr);gap:24px}}
@media(max-width:760px){.stats-page{gap:20px}.stats-overview-grid{grid-template-columns:1fr}.stats-overview-item{min-height:auto;padding:16px 18px;border-right:0!important;border-top:1px solid var(--line)!important}.stats-overview-item:first-child{border-top:0!important}.stats-detail-grid{grid-template-columns:1fr}.stats-detail-item{min-height:auto;border-right:0;border-top:1px solid var(--line);padding:16px 18px}.stats-detail-item:first-child{border-top:0}.stats-detail-item:nth-child(2){border-top:1px solid var(--line)}.stats-detail-item.cost{grid-template-columns:1fr}.stats-detail-item.cost strong{grid-column:1;grid-row:auto;font-size:27px}.stats-card-head,.stats-chart-head{align-items:flex-start}.stats-chart-head{flex-direction:column}.stats-chart-total{text-align:left}.handler-share-layout{grid-template-columns:1fr;padding-top:22px;align-items:start}.handler-pie-wrap{align-items:flex-start}.handler-pie{width:min(240px,70vw)}.handler-share-values{grid-template-columns:38px 58px}.service-donut-section,.handler-share-section{padding:18px}}
@media(max-width:480px){.stats-card-head{flex-direction:column;gap:4px}.handler-share-row{gap:10px}.handler-share-values{grid-template-columns:34px 54px;gap:6px}}


/* 1.0-FC: palvelupyynnön kuvaliitteet */
.ticket-image-field{display:flex;flex-direction:column;gap:10px;margin-top:2px}
.ticket-image-field-head{display:flex;align-items:flex-start;justify-content:space-between;gap:14px}
.ticket-image-field-head>div{display:flex;flex-direction:column;gap:3px}
.ticket-image-field-head small{color:var(--muted);font-weight:500}
.ticket-image-input{position:absolute!important;width:1px!important;height:1px!important;overflow:hidden!important;clip:rect(0 0 0 0)!important;clip-path:inset(50%)!important;white-space:nowrap!important}
.ticket-image-dropzone{width:100%;min-height:112px;border:2px dashed var(--line);border-radius:14px;background:var(--card);color:var(--text);display:flex;flex-direction:column;align-items:center;justify-content:center;gap:5px;padding:18px;cursor:pointer;text-align:center;transition:border-color .15s ease,background .15s ease,transform .15s ease}
.ticket-image-dropzone:hover,.ticket-image-dropzone.is-dragover{border-color:var(--primary,#3157d5);background:rgba(49,87,213,.05)}
.ticket-image-dropzone.is-dragover{transform:scale(1.005)}
.ticket-image-dropzone.is-processing{opacity:.65;cursor:wait}
.ticket-image-dropzone span{font-size:13px;font-weight:700}.ticket-image-dropzone small{color:var(--muted);font-size:12px;max-width:640px}
.ticket-image-previews{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}
.ticket-image-preview{border:1px solid var(--line);border-radius:12px;overflow:hidden;background:var(--card)}
.ticket-image-preview img{display:block;width:100%;height:150px;object-fit:contain;background:rgba(127,127,127,.06)}
.ticket-image-preview-meta{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:9px 10px;font-size:12px}.ticket-image-preview-meta span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-image-remove{border:0;background:transparent;color:#b42318;font-weight:800;cursor:pointer;padding:4px}
.ticket-image-error{border:1px solid #f0b4ae;background:#fff2f0;color:#8f1d14;border-radius:10px;padding:9px 11px;font-size:13px;font-weight:700}
.ticket-attachments{margin-top:18px;padding-top:16px;border-top:1px solid var(--line)}.ticket-attachments-title{font-size:13px;font-weight:800;margin-bottom:9px}.ticket-attachment-grid{display:grid;grid-template-columns:repeat(2,minmax(0,260px));gap:12px}.ticket-attachment{display:flex;flex-direction:column;text-decoration:none;color:inherit;border:1px solid var(--line);border-radius:12px;overflow:hidden;background:var(--card)}.ticket-attachment img{display:block;width:100%;height:160px;object-fit:contain;background:rgba(127,127,127,.06)}.ticket-attachment span{padding:8px 10px;font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
@media(max-width:640px){.ticket-image-previews,.ticket-attachment-grid{grid-template-columns:1fr}.ticket-image-preview img,.ticket-attachment img{height:auto;max-height:260px}}
/* 1.0-FF: kuvan vapaaehtoinen AI-käyttö */
.ticket-image-ai-option{display:flex;align-items:center;gap:8px;padding:9px 10px;border-top:1px solid var(--line);font-size:12px;font-weight:750;cursor:pointer;background:rgba(49,87,213,.035)}
.ticket-image-ai-option input{width:16px;height:16px;margin:0;accent-color:var(--primary,#3157d5)}
.ticket-image-ai-option span{line-height:1.25}

/* SystemAdmin: keskeneräisten palvelupyyntöjen selkeä listaus ja tarkastelu */
.pending-ai-table-wrap{overflow-x:auto}.pending-ai-table{width:100%;min-width:1120px;table-layout:fixed;border-collapse:collapse}.pending-ai-table th,.pending-ai-table td{padding:13px 14px;border-bottom:1px solid var(--line);vertical-align:middle;text-align:left}.pending-ai-table th{font-size:12px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);background:#fafbfc}.pending-ai-table th:nth-child(1),.pending-ai-table td:nth-child(1){width:210px}.pending-ai-table th:nth-child(2),.pending-ai-table td:nth-child(2){width:auto}.pending-ai-table th:nth-child(3),.pending-ai-table td:nth-child(3){width:170px}.pending-ai-table th:nth-child(4),.pending-ai-table td:nth-child(4),.pending-ai-table th:nth-child(5),.pending-ai-table td:nth-child(5){width:180px;white-space:nowrap}.pending-ai-table th:nth-child(6),.pending-ai-table td:nth-child(6){width:180px}.pending-ai-table td:first-child strong,.pending-ai-table td:first-child small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.pending-ai-table td:first-child small{color:var(--muted);margin-top:2px}.pending-ai-subject{white-space:normal!important;line-height:1.4;overflow-wrap:anywhere}.pending-ai-actions{display:flex;gap:7px;align-items:center;white-space:nowrap}.pending-ai-actions .btn{min-height:36px;padding:7px 10px}.pending-ai-detail-title{font-size:20px;line-height:1.45;margin:8px 0 0;white-space:pre-wrap;overflow-wrap:anywhere}.pending-ai-detail-grid .meta dd{overflow-wrap:anywhere}.pending-ai-detail-grid .chat .bubble{max-width:92%}
.ticket-pagination{display:flex;align-items:center;justify-content:space-between;gap:14px;flex-wrap:wrap;margin-top:14px}.ticket-pagination .row-actions{margin-left:auto}.ticket-pagination .btn{min-width:40px}@media(max-width:760px){.ticket-pagination{align-items:stretch}.ticket-pagination .row-actions{margin-left:0;width:100%}.ticket-pagination .row-actions .btn{flex:1 1 auto}}

/* 1.0-GI: palvelupyyntölistan sarakejärjestys, mukana Palvelu */
.tickets-table th[aria-sort]{padding-top:0;padding-bottom:0}
.ticket-sort-link{display:inline-flex;align-items:center;gap:6px;min-height:42px;color:inherit;text-decoration:none;font:inherit;font-weight:800;text-transform:inherit;letter-spacing:inherit;white-space:nowrap}
.ticket-sort-link:hover,.ticket-sort-link:focus-visible{color:var(--primary);text-decoration:none}
.ticket-sort-link:focus-visible{outline:2px solid var(--primary);outline-offset:2px;border-radius:4px}
.ticket-sort-indicator{display:inline-block;min-width:12px;font-size:10px;line-height:1;opacity:.45;text-align:center}
.tickets-table th[aria-sort="ascending"] .ticket-sort-link,.tickets-table th[aria-sort="descending"] .ticket-sort-link{color:var(--primary)}
.tickets-table th[aria-sort="ascending"] .ticket-sort-indicator,.tickets-table th[aria-sort="descending"] .ticket-sort-indicator{opacity:1}

/* 1.0-GV: asiakkaan palvelupyyntöjen yhden vuoden valinta. */
.requester-ticket-toolbar{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;margin-bottom:8px}
.requester-ticket-toolbar .queue-tabs{margin-bottom:0;flex:1 1 auto}
.requester-year-filter{display:flex;align-items:center;gap:8px;flex:0 0 auto}
.requester-year-filter label{font-size:12px;font-weight:800;color:var(--muted)}
.requester-year-filter select{min-width:96px;height:38px;border:1px solid #cfd5e1;border-radius:8px;background:#fff;color:var(--ink);padding:0 30px 0 10px;font:inherit;font-weight:700}
.requester-open-year-note{margin:0 0 14px;font-size:12px}
@media(max-width:820px){.requester-ticket-toolbar{flex-direction:column;align-items:stretch}.requester-year-filter{justify-content:flex-end}.requester-year-filter select{min-width:110px}}

/* 1.0-FK: Tiedoksi-paneeli tiketin pääsisällössä */
.ticket-info-open-button{display:flex;align-items:center;justify-content:center;gap:8px;margin-top:2px}
.ticket-info-open-button.active{border-color:var(--primary);box-shadow:0 0 0 2px rgba(49,87,213,.08)}
.ticket-info-panel{margin-bottom:16px;border:1px solid rgba(49,87,213,.45);box-shadow:0 10px 28px rgba(31,50,92,.08)}
.ticket-info-panel-head h3{margin:0 0 5px;font-size:21px}.ticket-info-panel-head p{margin:0}
.ticket-info-current{display:grid;gap:9px;padding:12px;border:1px solid var(--line);border-radius:12px;background:rgba(127,127,127,.035)}
.ticket-info-chip-list{display:grid;gap:8px}
.ticket-info-chip{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:10px 12px;border:1px solid var(--line);border-radius:10px;background:var(--card)}
.ticket-info-chip.expired{opacity:.72}.ticket-info-chip>div{min-width:0;display:grid;gap:2px}.ticket-info-chip small{display:block;overflow-wrap:anywhere}
.ticket-info-email-note{border-color:rgba(49,87,213,.22);background:rgba(49,87,213,.055)}
.ticket-info-actions{justify-content:flex-end}.ticket-info-sidebar-summary{padding-top:3px;font-size:12px}
@media(max-width:720px){.ticket-info-chip{align-items:flex-start;flex-direction:column}.ticket-info-chip form{width:100%}.ticket-info-chip .btn{width:100%}.ticket-info-actions{display:grid;grid-template-columns:1fr 1fr}.ticket-info-actions .btn{width:100%}}

/* 1.0-AB: Tilastojen palvelukohtainen käsittelijänäkymä ja korttien vaihto */
.stats-service-click-hint{color:var(--muted);font-size:12px;font-weight:700;text-align:right}
.stats-service-selector{appearance:none;-webkit-appearance:none;font:inherit;color:inherit;cursor:pointer;width:100%;outline:0;transition:border-color .15s ease,box-shadow .15s ease,transform .15s ease,background .15s ease}
.stats-service-selector:hover{border-color:#7aa2f7;box-shadow:0 8px 20px rgba(49,87,213,.10);transform:translateY(-1px)}
.stats-service-selector:focus-visible{border-color:#3157d5;box-shadow:0 0 0 3px rgba(49,87,213,.18)}
.stats-service-selector.is-overall-switch{border-color:#3157d5;background:linear-gradient(180deg,rgba(49,87,213,.08),rgba(49,87,213,.03))}
.stats-overall-compact-legend{align-items:center;text-align:center}
.stats-overall-compact-legend div{justify-content:center!important;white-space:normal}
.stats-service-switch-hint{margin-top:2px;color:#3157d5;font-size:11px;font-weight:800}
[data-stats-handler-slot] .handler-share-section{animation:stats-handler-swap .18s ease-out}
@keyframes stats-handler-swap{from{opacity:.55;transform:translateY(4px)}to{opacity:1;transform:translateY(0)}}
@media(max-width:850px){.stats-service-click-hint{text-align:left}}
@media(prefers-reduced-motion:reduce){.stats-service-selector,[data-stats-handler-slot] .handler-share-section{transition:none;animation:none}}


/* 1.0-AC: Tilastojen pysyvät merkitysvärit ja palvelupiirakan kaksiosainen prosenttinäyttö.
   AI ratkaisi = aina oranssi, Asiantuntija = aina sininen.
   Helpdesk-käsittelijän väri tuotetaan palvelimella pysyvästi käyttäjä-ID:n perusteella. */


/* 1.0-AE: Näytä myös Jelppa käsittelijäjakaumassa ja tarjoa kytkin sen piilottamiseen. */
.stats-handler-toolbar{display:flex;justify-content:flex-end;padding-top:14px}
.stats-toggle-switch{display:inline-flex;align-items:center;gap:10px;font-size:13px;font-weight:700;color:var(--text);cursor:pointer;user-select:none}
.stats-toggle-switch input{appearance:none;-webkit-appearance:none;position:relative;width:42px;height:24px;border-radius:999px;border:1px solid rgba(255,255,255,.16);background:rgba(255,255,255,.14);transition:background .18s ease,border-color .18s ease}
.stats-toggle-switch input::after{content:'';position:absolute;top:2px;left:2px;width:18px;height:18px;border-radius:50%;background:#fff;transition:transform .18s ease}
.stats-toggle-switch input:checked{background:#3157d5;border-color:#3157d5}
.stats-toggle-switch input:checked::after{transform:translateX(18px)}
.stats-toggle-switch input:focus-visible{outline:2px solid rgba(49,87,213,.4);outline-offset:2px}
.handler-visual-state[data-jelppa-mode='hidden'],
.handler-share-section [data-jelppa-mode='hidden']{display:none}
.handler-share-section.is-jelppa-hidden .handler-visual-state[data-jelppa-mode='shown'],
.handler-share-section.is-jelppa-hidden .handler-share-row--jelppa,
.handler-share-section.is-jelppa-hidden .handler-share-values b[data-jelppa-mode='shown'],
.handler-share-section.is-jelppa-hidden .stats-chart-total strong[data-jelppa-mode='shown']{display:none}
.handler-share-section.is-jelppa-hidden .handler-visual-state[data-jelppa-mode='hidden']{display:grid;place-items:center}
.handler-share-section.is-jelppa-hidden .handler-share-values b[data-jelppa-mode='hidden'],
.handler-share-section.is-jelppa-hidden .stats-chart-total strong[data-jelppa-mode='hidden']{display:block}
@media(max-width:760px){.stats-handler-toolbar{justify-content:flex-start;padding-top:12px}}
@media(prefers-reduced-motion:reduce){.stats-toggle-switch input,.stats-toggle-switch input::after{transition:none}}


/* 1.0-AP: Tilastojen yhteenvedon ja AI-käytön kortit yhtenäiseksi listanäkymäksi. */
.stats-list-grid--summary{align-items:stretch}
.stats-list-grid--summary .stats-list-card{height:100%}
.stats-list-grid--summary .bar-row{align-items:center;gap:18px}
.stats-list-grid--summary .bar-row>span{min-width:0}
.stats-row-note{display:block;margin-top:2px;color:var(--muted);font-size:11px;font-weight:500;line-height:1.35}
.stats-cost-row strong{font-size:18px;white-space:nowrap}
@media(max-width:850px){.stats-list-grid--summary{grid-template-columns:1fr}}


/* 1.0-AR: Selkeämmät päävalikon SVG-ikonit Palvelupyynnöille, Ohjeille ja Tilastoille. */
.system-nav-icon svg{width:18px;height:18px;display:block;margin:0 auto;stroke:currentColor;fill:none;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}


/* 1.0-AT: Etusivun hallintakorttien ikonit käyttävät samaa hillittyä outline-tyyliä kuin sivuvalikko. */
.dashboard-card-title{display:flex;align-items:center;gap:9px}
.dashboard-card-icon{display:inline-flex;align-items:center;justify-content:center;width:22px;height:22px;flex:0 0 22px;color:var(--muted)}
.dashboard-card-icon svg{display:block;width:21px;height:21px;fill:none;stroke:currentColor;stroke-width:1.7;stroke-linecap:round;stroke-linejoin:round}
.card.action:hover .dashboard-card-icon{color:currentColor}


/* 1.0-BB: Palvelupyyntötaulukon lajittelu päivittää vain listan, ei koko sivua. */
.tickets-table-wrap{transition:opacity .12s ease}
.tickets-table-wrap.is-loading{opacity:.55;pointer-events:none}
@media(prefers-reduced-motion:reduce){.tickets-table-wrap{transition:none}}

/* 1.0-BD: Palvelupyyntönäkymän välilehdet, lajittelu ja sivutus päivittyvät ilman koko sivun latausta. */
[data-ticket-list-region].is-loading{opacity:.72;pointer-events:none;transition:opacity .12s ease}
@media(prefers-reduced-motion:reduce){[data-ticket-list-region].is-loading{transition:none}}

/* 1.0-BE: AI-hakuindeksin sormenjälkihistoria, automaattinen toisto ja klikkauspysäytys. */
.kb-ai-fingerprint-player{position:relative;display:block;width:100%;max-width:340px;aspect-ratio:1/1;padding:0;border:0;border-radius:16px;background:#020817;overflow:hidden;cursor:pointer;text-align:initial;box-shadow:0 10px 28px rgba(7,22,45,.18)}
.kb-ai-fingerprint-player:focus-visible{outline:2px solid #4ea8ff;outline-offset:3px}
.kb-ai-fingerprint-player .kb-ai-fingerprint-frame{position:absolute;inset:0;display:block;width:100%;height:100%;max-width:none;aspect-ratio:auto;object-fit:cover;border-radius:16px;border:1px solid #183760;background:#020817;box-shadow:none;opacity:0;transition:opacity .55s ease;pointer-events:none}
.kb-ai-fingerprint-player .kb-ai-fingerprint-frame.is-active{opacity:1}
.kb-ai-fingerprint-playstate{position:absolute;left:10px;right:10px;bottom:10px;z-index:3;padding:6px 9px;border-radius:999px;background:rgba(2,8,23,.72);backdrop-filter:blur(5px);color:#d9e7ff;font-size:10px;font-weight:800;letter-spacing:.02em;text-align:center;opacity:0;transform:translateY(4px);transition:opacity .18s ease,transform .18s ease;pointer-events:none}
.kb-ai-fingerprint-player:hover .kb-ai-fingerprint-playstate,.kb-ai-fingerprint-player:focus-visible .kb-ai-fingerprint-playstate,.kb-ai-fingerprint-player.is-paused .kb-ai-fingerprint-playstate{opacity:1;transform:translateY(0)}
@media(max-width:900px){.kb-ai-fingerprint-player{max-width:320px}}
@media(prefers-reduced-motion:reduce){.kb-ai-fingerprint-player .kb-ai-fingerprint-frame{transition:none}}